SAMUEL L. WILLIAMS
Park Forest,IL
Summary
Proven leader with extensive experience in retail management, technical support, and customer service. Skilled in driving sales, managing teams, and optimizing store operations. Adept at troubleshooting hardware and software systems, inventory management, and implementing strategic goals. Strong ability to train, develop, and retain talent, coupled with a solid background in customer service escalation resolution and mortgage servicing.
Overview
13
13
years of professional experience
Work History
Assistant Store Manager
Vitamin Shoppe
Matteson, IL
03.2022 - Current
- Led a team to consistently achieve and exceed daily sales targets, driving overall store profitability
- Managed all aspects of store operations, including staff scheduling, recruitment, and inventory control
- Implemented continuous training programs to enhance team skills and reduce turnover
- Conducted thorough inventory audits to minimize shrinkage and ensure accurate stock levels
- Troubleshoot and resolved POS system issues to maintain seamless transactions.
- Spearheaded sales strategies, surpassing targets and boosting store profitability while managing operations, staff, and inventory with precision.
Mortgage Loan Specialist
Dovenmuehle Mortgage, Inc.
North Aurora, IL
08.2020 - 03.2022
- Handled a high volume of customer inquiries regarding mortgage servicing, loan conditions, and escrow analysis
- Resolved escalated customer issues related to foreclosures, loan defaults, and payment disputes
- Processed residential and commercial loan payments, ensuring compliance with regulatory standards.
- Developed comprehensive strategies to assist customers facing foreclosure, resulting in successful loan modifications and reduced defaults.
Help Desk Support/Customer Service Office Supervisor
Vital Care Industries
Tinley Park, IL
08.2018 - 08.2020
- Provided technical support to end-users, ensuring optimal performance of workstations and network systems
- Supervised the customer service team, leading daily operations and resolving complex customer issues
- Managed office budgets, processed invoices, and handled special projects to improve office efficiency.
- Drove significant improvements in office efficiency through strategic project management and innovative problem-solving techniques.
Infantryman/Platoon Leader
United States Army
Fort Benning, GA
06.2016 - 08.2018
- Led a platoon in daily military operations, ensuring the safety and preparedness of all personnel and equipment
- Maintained and operated field communication and weapon systems, earning commendations for performance.
- Fostered team cohesion through strategic leadership, improving unit performance. Coordinated cross-functional training exercises, elevating collective combat readiness.
- Meticulously managed equipment inventory, ensuring optimal resource allocation. Conducted thorough safety inspections, maintaining an impeccable record of incident-free operations.
- Pioneered new tactical approaches, enhancing platoon adaptability in diverse scenarios. Developed comprehensive contingency plans, fortifying unit preparedness for unforeseen challenges.
Senior Technical Support Specialist
Teleperformance
Hobart, IN
04.2014 - 06.2016
- Delivered technical assistance for network installations and software configurations, enhancing operational continuity
- Conducted troubleshooting for network connectivity issues and updated security protocols across systems.
- Pioneered new troubleshooting techniques for intricate software configurations, leading to faster problem resolution and minimized downtime.
- Partnered with cross-functional teams to develop comprehensive technical documentation, facilitating knowledge sharing and improving team performance.
- Meticulously tracked and analyzed support metrics, identifying trends to proactively address recurring issues and enhance overall system stability.
Mental Health Specialist/Medical Records Manager
Grand Prairie Services
Tinley Park, IL
01.2012 - 04.2015
- Provided crisis counseling and client assessments, contributing to the overall well-being and progress of clients
- Managed medical records, ensuring compliance with privacy regulations and accurate documentation.
- Developed and implemented streamlined record-keeping processes, significantly reducing administrative time and enhancing data accessibility.
- Collaborated with multidisciplinary teams to create and execute personalized treatment plans, leading to measurable improvements in client outcomes.
Education
Associate of Science (AS) in Cyber Security -
University of Phoenix
08.2024
IBM and ISC2 Cyber Security Certification -
Google/Coursera
03.2024
Advanced Cyber Security Certification -
DeVry University, Naperville
07.2023
High School Diploma -
Hillcrest High School
05.2009
Skills
- Leadership & Team Management: Experienced in leading diverse teams to achieve and exceed sales and operational goals
- Technical Proficiency: Proficient in POS systems, network troubleshooting, and IT support, ensuring smooth operational workflows
- Customer Service Excellence: Skilled in resolving escalated customer issues and maintaining high satisfaction levels across multiple industries
- Inventory & Operations Management: Expertise in conducting inventory audits, managing shrinkage, and optimizing store administration
- Sales & Strategic Planning: Proven track record of driving sales performance and identifying key strategic opportunities for growth
- Hardware & Software: POS Systems, SAGE Software, Network Configuration, IT Security Protocols
- Leadership: Team Management, Training & Development, Strategic Planning
- Customer Service: Conflict Resolution, Sales Optimization, Client Relations
- Operations: Inventory Management, Process Improvement, Regulatory Compliance
TECHNICAL SKILLS
Hardware & Software POS Systems, SAGE Software, Network Configuration, IT Security Protocols
- Leadership: Team Management, Training & Development, Strategic Planning
- Customer Service: Conflict Resolution, Sales Optimization, Client Relations
- Operations: Inventory Management, Process Improvement, Regulatory Compliance
Timeline
Assistant Store Manager
Vitamin Shoppe
03.2022 - Current
Mortgage Loan Specialist
Dovenmuehle Mortgage, Inc.
08.2020 - 03.2022
Help Desk Support/Customer Service Office Supervisor
Vital Care Industries
08.2018 - 08.2020
Infantryman/Platoon Leader
United States Army
06.2016 - 08.2018
Senior Technical Support Specialist
Teleperformance
04.2014 - 06.2016
Mental Health Specialist/Medical Records Manager
Grand Prairie Services
01.2012 - 04.2015
Associate of Science (AS) in Cyber Security -
University of Phoenix
IBM and ISC2 Cyber Security Certification -
Google/Coursera
Advanced Cyber Security Certification -
DeVry University, Naperville
High School Diploma -
Hillcrest High School