Summary
Overview
Work History
Education
Skills
Accomplishments
Community Involvement
Timeline
Generic

Tia Burgess

Spencerport,NY

Summary

New graduate seeking clinical lab technician generalist position. Clinical experience in Histology (Unity Hospital), Phlebotomy/SMS/Client Services (UR Medicine), Urinalysis (UR Medicine), Chemisty (SMH/UR Medicine), Blood Bank (Unity), Microbiology (ACM Lab), and Hematology/Coagulation (UR Medicine). Prior enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.

Overview

16
16
years of professional experience

Work History

Cashier, Accounting Office, Front End Supervisor

Wegmans Food Markets, Inc
Rochester, NY
02.2008 - Current
  • Organized staff schedules to maximize efficiency while minimizing labor costs.
  • Monitored cash register transactions to ensure accuracy and compliance with company policies.
  • Performed daily audits on registers and safe counts to verify accuracy of funds on hand.
  • Provided guidance and support to customer service representatives, including coaching and mentoring.

Customer Service

Home Depot
Foley, AL
09.2016 - 06.2018
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

Associate of Applied Science - Clinical Lab Technician

Monroe Community College
Rochester NY
05-2024

Associate of Science - Liberal Arts

Monroe Community College
Rochester, NY
12-2015

Skills

  • Effective Multitasking
  • Dedicated Work Ethic
  • Leadership and People Development
  • Attention to Detail
  • Relationship Building
  • Cross-Departmental Teamwork

Accomplishments

  • Recipient of the Wegmans scholarship for demonstrating their core values
  • Placed on the Deans list Fall 2021 and Fall 2022
  • Member of The American Society for Clinical Laboratory Science since December 2022

Community Involvement

  • Volunteer at Mary Cariola Children's Center
  • Volunteer at Strong Memorial Hospital in Newborn Nursery and the Wilmot Cancer Center
  • Support various United Way programs through Wegmans to give back to the community

Timeline

Customer Service

Home Depot
09.2016 - 06.2018

Cashier, Accounting Office, Front End Supervisor

Wegmans Food Markets, Inc
02.2008 - Current

Associate of Applied Science - Clinical Lab Technician

Monroe Community College

Associate of Science - Liberal Arts

Monroe Community College
Tia Burgess