Tia Coleman

August 2022 to Current Becoming a Supervisor

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.

November 2018 to 2022 Becoming a Team Lead

• Mentored new hires, providing guidance to ensure their successful integration into the team.
• Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
• Assisting operators with questions if needed.

June 2017 to 2018 as a Operator

• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.