Summary
Work History
Overview
Education
Skills
Timeline
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Tia Pretzer

Merced,United States

Summary

Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Work History

Caregiver, Special Needs

Self Employed
08.2011 - Current
  • Improved patient outlook and daily living through compassionate care.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Assisted with meal planning to meet nutritional plans.
  • Maintained clean and well-organized environment for client happiness and safety.

Assistant Manager

Hollywood Video
01.2008 - 02.2009
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Directed and led 20 employees, supervising activities to drive productivity and efficiency.
  • Organized schedules, workflows and shift coverage to meet expected business demands.

Assistant Manager

Pilot Travel Centers
09.2006 - 11.2007
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Completed weekly inventory audits to identify losses and project demand.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Worked closely with customers to understand needs and resolve diverse issues.

Store Manager/Corporate Trainer

ConocoPhillips
09.2000 - 08.2006
  • Performed variety of management functions including, inventory management, protecting company's assets, merchandising integrity, overall facility cleanliness and maintenance and completing HR responsibilities.
  • Interviewed and hired team members which demonstrated dedication and added value to team.
  • Cross-trained employees to do other jobs within business, increasing job skills and productivity.
  • Trained employees on new software with minimum level of frustration and training friction.

Merchant/Vault Teller

CalFed Financial Services
07.1996 - 07.2000
  • Maintained and monitored coin and currency levels in bank vault and verified coin and currency sums received from branches, correspondent banks, customers and tellers.
  • Ordered and disbursed coin and currency to keep vault balanced and supply branches, banks and customers.
  • Reconciled branch vaults, balanced cash drawers and followed company cash control guidelines and procedures to protect customer and employer assets.
  • Received customer and banking center deposits from armored carriers and balanced deposits to accompanying manifest.
  • Maintained accurate teller drawer using high attention to detail while handling customer bank transactions.

Overview

24
24
years of professional experience

Education

Some College (No Degree) - Accounting and Business Management

Merced College
Merced, CA

Certificate - Tax Preparation

Liberty Tax
Merced, CA
12.2013

High School Diploma -

Grace M. Davis High School
Modesto, CA
06.1983

Skills

  • Verbal and Written Communication
  • Relationship Building
  • Time Management
  • Dependable and Responsible
  • Critical Thinking
  • Problem Identification
  • Client Records Management
  • Decision Making

Timeline

Caregiver, Special Needs

Self Employed
08.2011 - Current

Assistant Manager

Hollywood Video
01.2008 - 02.2009

Assistant Manager

Pilot Travel Centers
09.2006 - 11.2007

Store Manager/Corporate Trainer

ConocoPhillips
09.2000 - 08.2006

Merchant/Vault Teller

CalFed Financial Services
07.1996 - 07.2000

Some College (No Degree) - Accounting and Business Management

Merced College

Certificate - Tax Preparation

Liberty Tax

High School Diploma -

Grace M. Davis High School

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Tia Pretzer