Tia Crutcher
Marianna,FL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer care specialist position. Ready to help team achieve company goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Medical Assistant
CSMS Pulmonary , Internal Medicine & Sleep Center
Marianna , FL
03.2019 - 12.2021
- Maintained to to see well over 75-90 patients during normal work day
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Taught patients about medications, procedures and care plan instructions.
- Completed clinical procedures and gathered patient data for interpretation by physician.
Medical Receptionist
Everest Medical Care
Marianna, FL
04.2016 - 02.2019
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients over 65 patients daily.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic and health history to keep information current.
- Transcribed phone messages and relayed to appropriate personnel.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Enhanced office productivity by handling high volume of callers per day.
Laboratory Assistant
Jackson County Hospital District
Marianna, FL
11.2013 - 06.2016
- Implemented lab procedures to prevent errors and protect staff.
- Obtained samples for testing following standard protocols.
- Analyzed test data and presented findings using charts and graphs.
- Prepared, embedded, cut, stained, mounted, labeled and catalogued tissue sections.
- Tracked collected specimens by initialing, dating and noting times of collection.
- Processed patient specimens according to priority and documented results.
- Logged patient information and recorded results into system.
- Oversaw items in inventory and reordered before supplies diminished.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
- Cleaned and sterilized tools and equipment to maximize purity of specimens.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Collect blood samples on approximately 90 patients day.
Education
Associate of Applied Science - Medical Assisting
Eastern International College - Belleville
Belleville, NJ05.2011
Skills
- Problem Anticipation and Resolution
- Bookkeeping Support
- Maintaining Confidentiality
- Verifying Data Accuracy
- Understanding Customer Needs
- Issue and Complaint Resolution
- Calm and Professional Under Pressure
- Responding to Difficult Customers
- Efficient and Detail-Oriented
- Telephone Management
- Information Inputting
Timeline
Medical Assistant
CSMS Pulmonary , Internal Medicine & Sleep Center
03.2019 - 12.2021
Medical Receptionist
Everest Medical Care
04.2016 - 02.2019
Laboratory Assistant
Jackson County Hospital District
11.2013 - 06.2016
Associate of Applied Science - Medical Assisting
Eastern International College - Belleville
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