Tia Dillard
Atlanta,Georgia
Summary
Results-driven hospitality professional with experience in catering management, event coordination, and reservation systems. Skilled in leading teams, working with vendors, and managing service details to ensure smooth events and high guest satisfaction. Brings strong communication, organization, and a focus on consistent quality.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Catering Captain
Georgia Aquarium
Atlanta, Georgia
08.2026 - Current
- Managed all aspects of catering operations and banquets, including planning, budgeting, and execution for events of varying sizes.
- Executed catering events, ensuring all details met client specifications and enhancing client satisfaction.
- Collaborated with vendors and staff to deliver exceptional service, contributing to memorable guest experiences.
- Directed team members to ensure efficient operations and exceptional guest experiences.
- Prepared event reports, analyzing performance to identify and implement improvements for future events.
Concierge
Hilton
Atlanta, Georgia
08.2024 - 07.2026
- Assisted VIP guests with tailored concierge services and travel needs.
- Arranged dining reservations and local entertainment recommendations for guests.
- Developed relationships with local vendors and service providers to enhance guest experiences.
- Monitored guest feedback to identify areas for improvement in services offered.
- Trained new staff members on proper policies and procedures related to customer service delivery.
Guest Services Coordinator
Carolina Yacht Club
Charleston, South Carolina
01.2023 - 07.2024
- Greeted and welcomed guests upon arrival, providing exceptional customer service.
- Managed reservations for dining, events, and private functions at Carolina Yacht Club.
- Assisted event setup, seating, and service coordination for club gatherings.
- Processed membership and visitor requests using club service procedures.
- Performed daily audits of front desk area ensuring accuracy of cash drawers, credit card transactions.
Education
Bachelor of Arts - Communications
Missouri Southern State University
Joplin, MO05-2010
Associate of Arts - Hospitality And Tourism Management
Trident Technical College
Charleston, SC11-2026
Skills
- Catering management
- Event coordination
- Event logistics
- Budget management
- Guest relations
- Reservation systems
- Staff management
- Hospitality management
- Menu design
- Microsoft Office
- Google Suite
Certification
- ServSafe
- TIPS Training
- Alcohol Server Permit
Accomplishments
- Peach Pin Award by Hilton. This is an internal acknowledgement of excellent hospitality efforts throughout the property.
Timeline
Catering Captain
Georgia Aquarium
08.2026 - Current
Concierge
Hilton
08.2024 - 07.2026
Guest Services Coordinator
Carolina Yacht Club
01.2023 - 07.2024
Bachelor of Arts - Communications
Missouri Southern State University
Associate of Arts - Hospitality And Tourism Management
Trident Technical College