Tia Doane
Braintree,MA
Summary
Hardworking and trustworthy individual seeking team-oriented environment. Adept in multitasking and maintaining grace and efficiency in high-pressure situations to serve customer needs and is ready to deliver exceptional service. Ability to work effectively unsupervised and quickly mastering new skills. I am highly motivated to take on new challenges with strong work ethic, adaptability, and exceptional interpersonal skills.
Overview
18
18
years of professional experience
Work History
Cafe Attendant
Sheraton Boston Hotel
Boston, MA
06.2006 - Current
- Knowledge of Micros POS system.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Cordinated in-room dinning orders.
- Working across departments to satisfy guest needs.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Provided excellent customer service by being friendly, courteous and helpful at all times.
Education
Bachelor of Science - Markering
University of Massachusetts Amherst
Amherst, MA05-2002
Skills
- Upselling Strategies
- Team Coordination
- Beverage Preparation
- Order Accuracy
- Order Management
- Customer-Focused
- Menu Offering Knowledge
- Customer Inquiry Resolution
- Excellent Work Ethic
- Resourceful
Affiliations
- Strive to create balance between work and personal life.
- Continued learning in Information Technology.
Timeline
Cafe Attendant
Sheraton Boston Hotel
06.2006 - Current
Bachelor of Science - Markering
University of Massachusetts Amherst
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