Tia Edelen
New Albany,IN
Summary
Dynamic leader with a proven track record at Paula's Cleaning Services, excelling in team motivation and complex problem-solving. Expert in fostering teamwork and collaboration, significantly enhancing team performance and customer satisfaction. Demonstrated ability in overseeing daily activities and achieving goals, highlighted by presenting groundbreaking research findings at international conferences.
Overview
4
4
Certification
Work History
Team Leader
Paula's Cleaning Services
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
Remote Customer Service
Now Insured
- Handled customer phone inquiries, providing information and resolving issues, enhancing remote customer service.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Improved customer satisfaction by providing professional and efficient service in a busy community pharmacy setting.
- Increased sales revenue by developing strong relationships with clients and providing exceptional customer service.
- Managed a diverse team of customer service representatives, fostering a positive work environment for increased productivity.
- Provided exceptional customer service while making deliveries, addressing concerns promptly and professionally.
- Established strong relationships with clients by providing exceptional customer service and addressing issues promptly.
Telephone Sales Representative
Charitable Resource Foundation
- Led customers through smooth sales processes.
- Participated in ongoing professional development opportunities related to industry advancements or relevant skill-building workshops.
- Cultivated inbound sales inquiries to successfully convert leads to sales appointments.
- Boosted customer satisfaction by addressing inquiries and resolving issues promptly.
Self Growth Researcher
Shifting Interpositions
- Gathered and organized information for research purposes.
- Collaborated with interdisciplinary teams to conduct comprehensive studies and generate valuable insights.
- Conducted thorough literature reviews to identify gaps in knowledge and inform future research directions.
- Synthesized large volumes of information, identifying key trends and patterns relevant to research objectives.
- Managed multiple research projects simultaneously, ensuring timely completion within budget constraints.
- Designed experiments with rigorous controls to maximize validity of findings.
- Conducted comprehensive literature reviews for foundational understanding, leading to groundbreaking insights.
- Increased research visibility, presenting findings at international conferences.
Education
No Degree - Business And Administration
Post University
Waterbury, CTG.E.D - General Studies
Ahrens Adult Education
Louisville, KY06.2010
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Team supervision
- Work planning
- Complex Problem-solving
- Goal setting
- Overseeing daily activities
- Relationship building
Certification
I have certification in Effective communication, Assertive behavior/communication, Fundamentals of writing skills ,and Data entry.
Timeline
Team Leader
Paula's Cleaning Services
Remote Customer Service
Now Insured
Telephone Sales Representative
Charitable Resource Foundation
Self Growth Researcher
Shifting Interpositions
No Degree - Business And Administration
Post University
G.E.D - General Studies
Ahrens Adult Education
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