Tiangela Hall
Greenboro,Alabama
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Ttec (TeleTech) - HealthCare Solutions
08.2020 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Investigated and resolved customer inquiries and complaints quickly.
Technical Support Representative
Automation Personnel Services
03.2018 - 05.2021
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Translated complex technical issues into digestible language for non-technical users.
IT Technical Support Intern
UniFirst
03.2019 - 08.2020
- Analyzed current information and helped develop plans to address needs.
- Supported team needs with research and problem-solving abilities.
- Researched, developed and tested integrated software algorithms and tools for remote sensing and data processing systems.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Education
Associate of Applied Business - Sales And Marketing Education
George Corley Wallace State Community College - Selma
Selma, AL08.2022
Greensboro High School
Greensboro, AL05.2019
Skills
- Customer Account Management
- Issue and Complaint Resolution
- Responding to Difficult Customers
- Understanding Customer Needs
Timeline
Customer Service Representative
Ttec (TeleTech) - HealthCare Solutions
08.2020 - Current
IT Technical Support Intern
UniFirst
03.2019 - 08.2020
Technical Support Representative
Automation Personnel Services
03.2018 - 05.2021
Associate of Applied Business - Sales And Marketing Education
George Corley Wallace State Community College - Selma
Greensboro High School
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