Tia Harris
North Brunswick
Summary
Customer support and logistics professional with a strong track record in timely order processing and complex issue resolution. Expertise in managing pricing, invoicing, and shipping inquiries while ensuring regulatory compliance. Demonstrated ability to improve service quality through effective team collaboration and training initiatives.
Overview
15
15
years of professional experience
Work History
Account Support Specialist
ROTOR CLIP HOLDINGS
Somerset
05.2024 - Current
- Ensured timely order processing to meet customer expectations.
- Managed pricing, invoicing, credits, payments, and shipping inquiries to support seamless operations.
- Resolved shipping and handling issues in Fort Worth, TX to ensure timely delivery.
- Assisted technical and quality engineers in identifying issues and provided efficient solutions.
- Review daily reports of unconfirmed balances for tracking against monthly financial statements
- Focused on meeting financial goals to support overall business objectives.
Senior Customer Service Representative
BROOK WAREHOUSE & DISTIRBUTION LLC
Bridgewater
03.2020 - 01.2024
- Specializing in Shipping / Receiving/Procurement of raw hazardous materials / shipping/receiving apparel items
- Engaged clients in person and over the phone to answer questions and address complaints.
- Assisted customers with product selection, troubleshooting and problem resolution
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions
- Educated customers on product, price, and policy changes to resolve concerns effectively
- Inform/follow up with customers regarding damaged/lost imports
- Assisted customer service manager with managing complaints and issues during department short staffing
- Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings
- Analyze workflows to identify enhancements in service quality and operational efficiency
- Verify routing instruction, reconciling billing accounts and exporting materials
- Coordinated incoming deliveries in compliance with DHS/DEA regulations.
- Enforce DOT regulations/DHS (Homeland Security)/DEA (Drug Enforcement Agency) regulations/Security for DHS regulated facility
Payroll Specialist/Dispatcher (Temporary)
Team One Logistics
Cranbury
05.2019 - 07.2019
- Executed payroll processing for UPS Freight Truckload Division, ensuring accurate invoicing of deliveries and compliance with equipment inspection protocols.
- Coordinated payroll data entry and processing for 43 employees, adhering to company guidelines and maintaining compliance.
- Ensured accurate and timely payroll completion, enhancing employee satisfaction and trust.
- Provided customer service to employees regarding payroll inquiries and issues.
- Generated reports to track employee time and attendance.
- Performed data entry tasks and maintained accurate records of employee payroll information.
- Specialized in supplying Hyundai and Kia Auto Parts for North and Central Atlantic Regions of United States
Customer Service Representative (Temporary)
Integra Life Sciences (Aerotek)
Plainsboro
09.2018 - 02.2019
- Managed 75% calls per day, while simultaneously processing orders, answering emails and electronic faxes at one of the largest call centers in Central New Jersey
- Actively listened to customers, resolved concerns promptly, and escalated major issues to supervisor for further action
- Offered advice and assistance to customers, paying attention to special needs or wants
- Clarified customer issues and identified root causes to effectively resolve product or service complaints
- Explored and implemented methods to enhance service efficiency, improving overall processes and customer satisfaction
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Specialized in shipping of medical tools and supplies to Healthcare Providers Nationwide
Customer Service Representative (Temporary)
National Paint Industries (Aerotek)
North Brunswick
04.2018 - 09.2018
- Successfully handled high call volume, while processing orders and payments, preparing BOL's, and dispatching, while adhering to DOT regulations
- Managed 30 incoming calls/emails daily from customers, ensuring timely responses and resolution
- Addressed customer concerns promptly and escalated major issues to supervisor.
- Enhanced customer support by fostering collaborative service environments through targeted operational initiatives
- Managed shipping and receiving processes for various paints and home refurbishing accessories in a warehouse environment.
Senior Dock Office Administrator/Logistics
Customized Distribution Services
South Brunswick
04.2017 - 04.2018
- Specialized in Shipping and Receiving of German appliances, while adhering to DOT regulations and executing quality assurance audits for warehouse staff
- Coordinated personnel schedules and implemented quality assurance and procedural improvements to enhance office productivity.
- Developed a comprehensive personnel manual outlining essential business procedures and organizational policies.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Facilitated customer interactions through various communication channels to ensure information clarity.
- Addressed customer issues directly and implemented corrective actions to maintain positive relations.
- Pursued revenue development strategies and reduced waste to align department operations with sales and profit targets.
Arrival and Departure/Logistics Coordinator
FedEx Ground
South Brunswick
10.2016 - 04.2017
- Devised routing plans and schedules to facilitate safe and timely delivery of goods
- Implemented and developed supply chain strategies to optimize efficiency
- Electronically reconcile all Inbound and Outbound loads, Dispatch for XPO last mile for USPS, handled Dock Operations and accounted daily for all onsite equipment
- Specialized in Shipping and Receiving of various retail accounts
- Tracked orders and informed customers of status updates and potential delays, enhancing communication and customer satisfaction.
- Developed strong relationships with staff and vendors, facilitating collaboration and improving service delivery.
- Generated reports that analyzed logistics operations and performance, aiding in informed decision-making.
Residential Counselor
Easter Seals New Jersey
Somerset
07.2015 - 10.2016
- Handled Behavioral Health Services (Transitional Housing)
- Addressed behavioral and emotional needs of residents through targeted activities and interventions, enhancing socialization and interpersonal skills.
- Resolved conflicts through timely crisis intervention, enforcing discipline and behavior metrics to promote a stable environment.
- Coordinated activities and events to create safe, positive and inclusive, positive and inclusive environment.
- Coordinated with other professionals to develop interdisciplinary treatment plans
- Verified documents for compliance, coordinated case management, fostered clear communication among team members, and managed multiple tasks to ensure efficient service delivery.
- Developed, implemented and monitored residential policies and procedures.
Executive Administration/Logistics
Interparfums, Inc
Dayton
02.2012 - 04.2015
- Managed freight forwarding logistics and accounts payable for warehouse staff, streamlining order fulfillment process.
- Reconciled billing accounts for Vice President, ensuring accuracy and timely financial reporting.
- Tracked orders and communicated status updates to customers, proactively addressing potential delays.
- Managed inventory levels to verify availability of stock for customer orders.
- Generated documentation and information required for customer shipments
- Developed and maintained automated alert systems for important deadlines.
- Handled numerous phone calls and email inquiries to provide customer support. of phone calls and email inquiries.
- Specialized in Shipping and Receiving of hazardous materials.
Education
Master of arts - counseling psychology, mental health
Caldwell University
Caldwell, NJ03-2015
Bachelor of Arts - psychology
Cheyney University of Pennsylvania
Cheyney, PA05-2008
Skills
- Order processing and shipping
- Transportation management and route dispatching
- DOT regulation compliance
- Recordkeeping proficiency
- Microsoft Office expertise
- Customer account management
- Process documentation
- Team collaboration strategies
Timeline
Account Support Specialist
ROTOR CLIP HOLDINGS
05.2024 - Current
Senior Customer Service Representative
BROOK WAREHOUSE & DISTIRBUTION LLC
03.2020 - 01.2024
Payroll Specialist/Dispatcher (Temporary)
Team One Logistics
05.2019 - 07.2019
Customer Service Representative (Temporary)
Integra Life Sciences (Aerotek)
09.2018 - 02.2019
Customer Service Representative (Temporary)
National Paint Industries (Aerotek)
04.2018 - 09.2018
Senior Dock Office Administrator/Logistics
Customized Distribution Services
04.2017 - 04.2018
Arrival and Departure/Logistics Coordinator
FedEx Ground
10.2016 - 04.2017
Residential Counselor
Easter Seals New Jersey
07.2015 - 10.2016
Executive Administration/Logistics
Interparfums, Inc
02.2012 - 04.2015
Master of arts - counseling psychology, mental health
Caldwell University
Bachelor of Arts - psychology
Cheyney University of Pennsylvania