Tia Haseloff
Shallowater,TX
Summary
Seasoned Branch Manager with 15 years banking experience in both rural and urban environments. Successfully navigated challenges throughout two previous bank mergers. Proven track record in exceeding sales goals and maintaining high customer satisfaction. Expertise in consumer lending and compliance, with a strong focus on team development, and operational excellence. Long tenured.
Overview
25
25
years of professional experience
Work History
Branch Manager
FirstBank & Trust, a division of UMB Bank, n.a.
Farwell, TX & Lubbock, TX, TX
08.2021 - Current
- Exceeded deposit growth (caps out at 300%) by 300% for the last 4 quarters
- Surpassed branch performance goals for the last four consecutive quarters: +216% (Q2 2025), +183% (Q1 2025), +241% (Q4 2024), and +146% (Q3 2024)
- Surpassed loan growth (caps out at 300%) by 300% for the last three consecutive quarters: Q2 2025, Q1 2025, Q4 2024
- Positive YTD deposit growth 2025: 3M YTD
- Passed three audits with Satisfactory ratings, ensuring compliance and operational integrity, one nearing a High Satisfactory rating.
- Developed the leadership capabilities of two branch managers through targeted coaching, leading to internal promotions.
- Maintained a high level of customer service while effectively resolving complaints
- Cultivated strong client relationships and worked closely with private bankers, small business, commercial and other departments to identify additional client benefits
- Conducted routine audits monthly, quarterly, semi-quarterly, annually to ensure accuracy
- Coached team members on operational guidelines, regulations, customer service, products, procedures, compliance, risk management, and fluency in their role through one on ones, huddles, role play, and branch meetings. Continual learning environment
- Worked with my team to create a sales-driven culture to exceed sales/deposit/loan goals and maintain The Ultimate Customer Experience
- Consumer lending, new accounts, business accounts, CD's, IRA's, HSA's, Trusts, Estates, BTE's, disputes, research, foreign currency, teller transactions, TCR's, wires etc.
- Engaged in community events and business outreach, enhancing brand presence and referrals
- Monitored and maintained high levels of quality and performance
Senior Personal Banker
FirstBank & Trust
Muleshoe, TX
12.2020 - 07.2021
CSR
AimBank
Muleshoe, TX
04.2017 - 12.2020
- Customer Service and grew client relationships
- New consumer and business accounts, HSA's, Rep Payee, estates, trusts, wires, resolving client issues with online banking, debit cards, disputes, research, accounts payable, NSF decisioning, notices of change
- Loan doc prep for Ag, Commercial R/E loans, Commercial LOC, PPP, and consumer loans as well as loan closings
Teller
Muleshoe State Bank
Muleshoe, TX
11.2012 - 04.2017
Teller
Farwell Banking Center
Farwell, TX
02.2000 - 04.2002
Skills
- Exceptional customer service
- Operational Efficiency
- Team development
- Results driven
- Communication and interpersonal skills
- Planning and prioritization
- Creative and strategic problem solving
- Personal and Professional Integrity
Timeline
Branch Manager
FirstBank & Trust, a division of UMB Bank, n.a.
08.2021 - Current
Senior Personal Banker
FirstBank & Trust
12.2020 - 07.2021
CSR
AimBank
04.2017 - 12.2020
Teller
Muleshoe State Bank
11.2012 - 04.2017
Teller
Farwell Banking Center
02.2000 - 04.2002
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