Tia Henderson
Wheat Ridge,CO
Summary
Desire to lead and motivate team members and clients alike. Develop and implement goal-based financial plans to enhance client’s financial future while delivering world-class customer service and creating loyalty. Continuation of business growth through community involvement, networking and purposeful activities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Regional Manager
Wheat Ridge, MLO
07.2021 - Current
- Mentorship and development of LO’s to expand their comprehension of sales process and accomplishing top performance company wide.
- Pro-active networking and community involvement to build and maintain fruitful pipeline resulting to becoming the number one producer contributing to companies’ overall performance.
- Thorough knowledge of processing, underwriting guidelines, credit and closing procedures to ensure the best client experience and retain future business.
Premier Banker, AVP
Golden
01.2019 - 07.2021
- Inspired and developed tellers, bankers, and Business Advocates to expand the team’s passion around financial planning to understand customer’s short, intermediate, and long-term goals.
- Proficient in resolving customer issues, taking ownership, and ultimately earning trust leading to retained business and future growth.
- Created synergy with partners, bankers, and tellers to accommodate and ensure client's needs are being accomplished.
- Contributed to Affluent growth in both Investment and Lending channels, exceeding all goals within the region.
Personal Banker II/ Assistant Branch Manager
Arvada
01.2013 - 01.2019
- Consistent Managerial support, including risk management, scheduling, Sales coaching, recognition, and accountability to banker and teller activities and goals.
- Coached and mentored team members to overcome objections, be curious, and develop confidence in their ability to make a difference, resulting in leading the district in all metrics.
- Aptitude in lending, retirement and investment strategies leveraging the multitude of resources accessible to deliver the highest level of customer service.
- Implications of such used to uncover opportunities, positioning appropriate products, services, and external partners to achieve client’s financial goals, while increasing overall branch performance over 50%.
Skills
- Dedicated, Adaptable, and Passionate
- Motivational and inspirational leadership
- Proficient in time management and organization
- Relationship management and development
- Superior Initiative in exceeding metrics
- Efficacious phone skills
Certification
FINRA Series 7, 6, and 63
NMLS 2013
Life and Variable Insurance
Notary
Lending star
Credit Champion
JA Volunteer
Timeline
Regional Manager
Wheat Ridge, MLO
07.2021 - Current
Premier Banker, AVP
Golden
01.2019 - 07.2021
Personal Banker II/ Assistant Branch Manager
Arvada
01.2013 - 01.2019