Tia Jackson
Dayton,OH
Summary
Multi-certified Technician with history in build, repair, troubleshooting, and diagnostics. High performance and analytical skills as well as proficient written and oral skills. Environmentally adaptable with an extensive background in Customer Service in all environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Client Advisor
RetireMed
06.2024 - Current
- Responsible for enrollment, removal, and management of client health, dental, and vision insurance plans and benefits.
- Managed a high volume of phone calls, emails, and in-person interactions to provide exceptional customer service for diverse clientele.
- Enhanced customer satisfaction by consistently providing timely and accurate information on products and services.
Technical Support Analyst
Stratacache, Inc.
05.2022 - 02.2024
- Resolved complex technical issues for clients, enhancing overall system performance.
- Used ticketing systems to manage and process support actions and requests.
- Diagnosed and troubleshot hardware, software and network issues.
- Provided remote assistance to customers in resolving software and hardware issues.
Mobile Service Technician
Assurant, Inc.
10.2020 - 09.2022
- Inspected, diagnosed, and troubleshot problems to repair and restore Apple and Samsung devices to peak performance.
- Explained diagnostic findings to customers and outlined repair or service options
- Established a reputation as a reliable service provider, resulting in an increased number of referrals from satisfied clients.
Audio Technician
PUI Audio, Inc.
04.2020 - 11.2020
- Performed sound quality checks of equipment.
- Performed set up operations and monitored audio levels from sources to support consistent quality in accordance with company standards.
Gaming Associate
Best Buy
10.2017 - 01.2019
- Maintained familiarity with games and with strategies or tricks used by cheaters.
- Filled, maintained and rotated products and displays to create attractive arrangements, promote customer interest and drive sustained sales.
Education
High School Diploma -
Miami Valley Career Technology Center
Clayton, OH08.2021
Skills
- Plan Management
- Operating Systems
- Customer Support
- Technical Troubleshooting
- System Diagnostics
- Client interaction
Certification
- Ohio Insurance License: Accident & Health
- KUKA Programming, KUKA Robotics
- FANUC HandlingTool Operations, FANUC Global
- FANUC Programming, FANUC Global
- Software Integration, IBM Software Company
- PC Build Technician, IBM Software Company
- WISE: Level 1 & 2 Technician
Timeline
Client Advisor
RetireMed
06.2024 - Current
Technical Support Analyst
Stratacache, Inc.
05.2022 - 02.2024
Mobile Service Technician
Assurant, Inc.
10.2020 - 09.2022
Audio Technician
PUI Audio, Inc.
04.2020 - 11.2020
Gaming Associate
Best Buy
10.2017 - 01.2019
High School Diploma -
Miami Valley Career Technology Center