Tia Little
East Saint Louis,IL
Summary
Dynamic Assistant Property Manager with expertise in MRI software and lease administration at East Saint Louis Housing Authority. Proven ability to enhance tenant satisfaction through effective communication and meticulous property inspections. Skilled in coordinating maintenance and ensuring compliance, fostering a welcoming environment for residents. Passionate about delivering exceptional service and support.
Overview
8
8
years of professional experience
Work History
Assistant Property Manager
East Saint Louis Housing Authority
East Saint Louis, IL
04.2023 - Current
- Entered re-examination data into MRI software system.
- Conducted thorough inspections of tenant housekeeping.
- Rent Calculations.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Supported lease administration by preparing and organizing tenant documentation.
- Coordinated property inspections to ensure compliance with safety regulations.
- Schedule and facilitate property showings for prospective tenants.
- Assisted in managing tenant inquiries and requests for maintenance services.
- Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
- Created tenant files, maintained records of rental payments, and tracked lease agreements.
- Coordinated move-ins and move-outs, ensuring smooth transitions for tenants.
- Collect the first month's rent, along with the security deposit, prior to the move-in date.
- Collect monthly rental fees, deposits, and payments.
- Partnering with construction crews and contractors to complete maintenance and repairs.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Coordinated general maintenance and repairs to keep facilities operational and attractive.
- Checked common areas regularly to keep neat, clean and free of debris.
Call Center Representative
Ontellus
Columbia, IL
07.2020 - 04.2023
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Performed searches adhering to HIPAA standards around claimant's residence or workplace.
- Analyzed information for companies related to injury and death claims.
- Consistently met call quotas through efficient data entry and typing skills.
- Validate treatment dates and review claimant's past injury claims.
- Exhibited skill in managing tasks in both remote and office environments utilizing RingCentral.
Phone Operator /Fine Jewelry Sales Associate
Walmart
Collinsville, IL
08.2017 - 02.2021
- Operated multi-line phone system to manage incoming customer inquiries.
- Assisted customers with product information and store policies over the phone.
- Maintained a professional demeanor while handling high call volumes daily.
- Responded promptly to inquiries from customers, management, and other departments within the organization.
- Transferred calls to other departments as needed.
- Computed purchases and received and processed cash or credit payment.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Performed daily opening and closing duties such as setting up registers, restocking shelves, and counting cash drawers.
Elderly Caregiver
Central Illinois Care Services
Glen Carbon, IL
11.2019 - 05.2020
- Assisted clients with daily living activities and personal care routines.
- Maintained a clean and safe living environment for clients through regular housekeeping tasks.
- Assisted with activities of daily living such as bathing, dressing, grooming, toileting and eating.
- Developed strong relationships with clients based on trust and respect.
- Redirected clients with memory issues, providing safety guidance protection.
- Ensured safety of clients in their home environment by using appropriate equipment and techniques.
- Administered medications according to physician instructions.
- Adhered to all applicable laws, regulations, policies, procedures and standards related to eldercare services.
Education
High School Diploma -
Cahokia High School
Cahokia Heights, IL05-2017
Skills
- MRI software
- Rent calculations
- Lease administration
- Property inspections
- Maintenance coordination
- Customer relationship management
- Payment collection
- Appointment scheduling
Timeline
Assistant Property Manager
East Saint Louis Housing Authority
04.2023 - Current
Call Center Representative
Ontellus
07.2020 - 04.2023
Elderly Caregiver
Central Illinois Care Services
11.2019 - 05.2020
Phone Operator /Fine Jewelry Sales Associate
Walmart
08.2017 - 02.2021
High School Diploma -
Cahokia High School