KIM INGRAM
Simonton
Summary
Results-driven Regional Director overseeing operations for over 2,500 multifamily units. Recognized with the HAA Honors Award for exceptional community management, enhancing resident satisfaction and retention. Seeking to leverage a 30+-year track record of strategic planning and operational excellence to contribute to an organization's growth.
Overview
35
35
years of professional experience
Work History
Property Manager
Mosaic Residential
Rosenberg
09.2021 - Current
- Oversee comprehensive operations for 96 multifamily units.
- Resolved resident issues to enhance satisfaction and retention.
Collected and posted payments to resident accounts, ensuring accurate balance maintenance.
Monitored account balances to identify discrepancies and resolve promptly. - Addressed maintenance issues for apartment units by coordinating contractor schedules.
Inspected and approved work completed by contractors to ensure quality standards.
Oversaw contractor activities to maintain compliance with project timelines and specifications. - Processed GL code invoices and approved payroll submissions to HR.
- Received HAA Honors Award for best apartment community with 100 or less apartment homes in Houston Texas for 2026
Customer Service Manager
Surge Homes Development
11.2019 - 09.2021
- Facilitated information and paperwork coordination among mortgage closing agent, buyer, mortgage company, and realtor to ensure timely purchasing process for buyer.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
Regional Supervisor
LSR Houston Inc
11.2013 - 11.2019
- Oversaw administration of 2555 rental units, ensuring efficient management of properties in Boca Raton and Orlando, Florida.
- Optimized rental income and reduced expenses through strategic planning and property oversight.
- Formulated and managed property-related budgets, ensuring accuracy in financial planning.
- Upheld compliance of properties with local state and federal regulations, enforcing strict prohibition against any form of discrimination in operational practices.
- Analyzed and suggested modifications in rental pricing approaches to enhance market competitiveness.
- Executed inspections of property grounds, buildings, and equipment, identifying maintenance issues and expediting repairs.
- Cultivated professional relationships with managers and residents, fostering team collaboration and enhancing service delivery.
- Reviewed resident accounts and collected on delinquent balances.
Apartment Manager
LSR Houston Inc
Houston
06.1991 - 01.2002
- Facilitated successful takeover of 3 apartment communities in Boca Raton, Florida, consolidating management for over 700 units.
- Transitioned to manage operations at La Mirage Apartments, enhancing service delivery for 312 units.
- Managed operations of memorial fountain apartments, ensuring resident satisfaction across 149 units.
Education
High School Diploma -
Alief Elsik
Houston, TX05-1984
Accounting and Finance
Stephen F. Austin State University
Nacogdoches, TXSkills
- OneSite software
- ADP payroll software
- EasyClock software
- Excel
- Word
- Outlook
- MRI software
Timeline
Property Manager
Mosaic Residential
09.2021 - Current
Customer Service Manager
Surge Homes Development
11.2019 - 09.2021
Regional Supervisor
LSR Houston Inc
11.2013 - 11.2019
Apartment Manager
LSR Houston Inc
06.1991 - 01.2002
High School Diploma -
Alief Elsik
Accounting and Finance
Stephen F. Austin State University