Patrice Wilford
Mount Juliet,USA
Summary
Results-driven Property Manager experienced in managing affordable housing communities and enhancing resident relations. Achieved occupancy increase from 62% to 83% through effective management of multi-site tax credit property portfolio. Delivered operational efficiency by overseeing daily property operations, coordinating maintenance staff, and ensuring compliance with Fair Housing regulations.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Property Manager
Dominium Management Services
Gallatin, Tennessee
01.2026 - Current
- Managed Dominium affordable housing communities and daily property operations.
- Manage a 189 multi -site tax credit property, 22 single family homes, 64 townhouse and duplexes, 103 apartment community.
- Increased occupancy from 62% to 83% at distressed property through targeted resident engagement and management strategies.
- Coordinated maintenance staff, vendors, and work orders to ensure timely repairs and resident satisfaction.
- Oversaw 4-person maintenance team and 2-person office staff to maintain operational efficiency.
- Directed resident relations, complaints, and service requests.
- Maintained vendor relationships to secure timely service and quality supplies.
- Monthly Delinquency was always less than 3%
- Utilized AMSI software for managing property operations and tenant accounts., Budgets, Rent collections, daily deposits, evictions & writs
Business Manager
Willow Bridge-Madison
12.2024 - 01.2026
Community Manager
MidTN Volunteer Properties-Nashville
01.2024 - 12.2024
- Executed property management strategies for 125-unit conventional property, increasing occupancy rates and fostering community engagement.
- Achieved timely processing of rent payments and accurate bank deposits, contributing to overall financial health. Drove successful turnover completion while maintaining strict adherence to budgetary guidelines.
- Coordinated administrative and management activities, improving operational efficiency in property management.
- Facilitated communication through telephone inquiries, scheduling unit viewings and streamlining move-in processes by setting up leases and executing renewals, while optimizing move-out operations.
- Administered vendor management and organized bi-weekly meetings with owners to enhance communication and operational efficiency.
- Streamlined purchase order preparation and enhanced efficiency in coding and processing vendor invoices for payment. Delivered comprehensive weekly and monthly reports to facilitate informed decision-making.
Account Manager
Progress Residential-Nashville
09.2022 - 09.2024
- Executed collection strategies to effectively reduce overdue accounts and enhance revenue management.
- Executed collection strategies that significantly reduced overdue accounts and improved revenue management.
- Coordinated court appearances for eviction cases, ensuring meticulous preparation and strict adherence to legal protocols.
- Supervised maintenance and leasing processes for a portfolio of over 3500 single-family homes, focusing on quality service delivery.
- Reviewed and assessed accounting reports and P&L statements to identify discrepancies and enhance reporting accuracy.
- Managed Yardi functions, focusing on optimizing system performance and data accuracy.
- Improved data management through effective use of Salesforce Field Pro; enhanced rental operations via Rent Café, increasing process efficiency and fostering collaboration among teams to elevate service quality and client satisfaction.
- Completed requirements for Tennessee real estate license, enabling professional engagement in the real estate market.
Lease Coordinator
Progress Residential-Nashville
09.2021 - 05.2022
- Managed inbound customer inquiries, delivering quality responses and support while resolving complaints to enhance service experience and build positive customer relationships.
- Organized and prioritized incoming calls, emails, and tickets to enhance response time and customer satisfaction.
- Facilitated applicant communication during the entire application process, managing email correspondence and inbound/outbound phone calls.
- Managed distribution of calls, emails, and tickets to ensure timely support and resolution.
- Guided new residents through residential lease applications and agreements to ensure a smooth onboarding experience.
- Upheld confidentiality standards and adhered to regulatory requirements to promote ethical practices.
National Project Coordinator
Progress Residential-Nashville
02.2021 - 09.2021
- Coordinated scheduling and tracking of renovations for multiple project managers, ensuring timely project execution.
- Oversaw information flow between acquisitions, renovations, service, HOA utilities, and property management departments.
- Oversaw monitoring and tracking of project volume and load balance between internal field teams and vendors.
- Streamlined construction cycle times and facilitated seamless transitions of rent-ready units to leasing and property management teams.
- Reported and analyzed development tasks, prioritized case management activities, met deadlines, and managed invoicing processes effectively.
Resident Relation Specialist/Property Administrator
Progress Residential-Nashville
05.2018 - 02.2021
- Oversaw move-in and move-out operations to enhance resident satisfaction and streamline property management. Coordinated with maintenance and cleaning teams to prepare units for new tenants. Managed documentation and compliance related to tenant transitions.
- Facilitated accurate and timely preparation of all move-in documents to ensure smooth transitions.
- Delivered outstanding customer service by effectively managing resident interactions through formal written communication and face-to-face engagement.
- Oversaw move-in and move-out operations, enhancing resident satisfaction and streamlining property management by coordinating with maintenance and cleaning teams to prepare units for new tenants and managing documentation related to tenant transitions.
- Managed deposit accounting functions to maintain compliance with regulatory standards.
- Directed comprehensive upkeep and operational management of all homes in the territory to ensure optimal living conditions.
- Delivered outstanding customer service by managing resident interactions through formal written communication and face-to-face engagement, ensuring prompt resolution of inquiries and concerns.
- Oversaw cash management operations to ensure financial accuracy and integrity for assigned homes.
- Executed asset recovery processes promptly to mitigate financial losses from non-payment, ensuring effective communication with residents regarding payment status.
Community Property Manager
Brookside Properties-Nashville
07.2015 - 04.2018
- Achieved and sustained 100% occupancy rate through strategic marketing and tenant engagement initiatives.
- Managed daily operations of one-site/real page, overseeing payment processing and purchasing.
- Oversaw on-site operations for a 130-unit conventional property.
- Oversaw payroll audit invoice management, ensuring timely payment preparation to maintain financial accuracy.
- Facilitated apartment leasing by processing applications and executing lease agreements and associated documentation.
- Facilitated timely execution of lease renewals to ensure operational continuity.
- Spearheaded organization of resident retention program initiatives.
- Oversaw comprehensive social media marketing strategies and initiatives.
- Coordinated scheduling of maintenance work orders and vendor services for unit readiness.
- Conducted comprehensive quarterly inspections of all apartments to ensure compliance with safety standards.
- Oversaw payroll audit invoice management and ensured timely payment preparation.
- Oversaw office compliance with federal employment and landlord/tenant laws.
- Established budget standards and ensured adherence to financial guidelines.
- Established budget standards, ensuring compliance with financial guidelines for effective resource allocation.
Community Assistant Manager
Brookside Properties-Hermitage
05.2012 - 07.2015
- Conventional property 145 unit, 41 units with Art Institute of Tennessee Housing.
- Assist the manager with the general administration of the property and perform related management functions
- Managed telephone inquiries, appointments, showings, and rentals, processing move-ins, leases, renewals, and move-outs.
- Post rent payments and prepare bank deposits as well as follow up on collections, oversee the completion of successful turnover which ensures resident satisfaction and budget standers.
- Performed additional tasks to support property operations. preparing purchase orders, coding and processing vendor invoices for payment, posting notices, weekly reports with zero delinquency goals met.
- Maintained efficient property operations by filling in during understaffed periods.
Assistant Property Manager
T & R Properties-Hendersonville
02.2009 - 05.2012
- Managed tax credit property with 178 units
- Coordinated yearly recertifications, renewals, and file updates to ensure compliance and maintain accurate tenant records
- Leasing closing ratio: 75% or more if qualified traffic
- Monthly Delinquency was always less than 3%
- Managed AMSI system for budgets, rent collections, daily deposits, and evictions to streamline operations and mitigate financial risks.
- Created monthly, weekly, and daily reports.
Education
Associate of Science - Business Administration And Management
J.W. Sexton High School
Lansing, MISkills
- Property management
- Tenant Retention
- Accounts Receivable
- Accounts Payable
- Profit & Loss
- Tax credit compliance
- Fair Housing Regulations
- Financial Report Writing
- Project Coordination
- Yardi
- Yardi software
- OneSite software
- AMSI budgeting software
- Property Marketing
- Account Management
- Time Management
- Communication skills
Certification
- Driver's License
- Enrolled Agent
Skills
- Salesforce
- Customer support
- Administrative Experience
- Lease up
- Financial management
Timeline
Property Manager
Dominium Management Services
01.2026 - Current
Business Manager
Willow Bridge-Madison
12.2024 - 01.2026
Community Manager
MidTN Volunteer Properties-Nashville
01.2024 - 12.2024
Account Manager
Progress Residential-Nashville
09.2022 - 09.2024
Lease Coordinator
Progress Residential-Nashville
09.2021 - 05.2022
National Project Coordinator
Progress Residential-Nashville
02.2021 - 09.2021
Resident Relation Specialist/Property Administrator
Progress Residential-Nashville
05.2018 - 02.2021
Community Property Manager
Brookside Properties-Nashville
07.2015 - 04.2018
Community Assistant Manager
Brookside Properties-Hermitage
05.2012 - 07.2015
Assistant Property Manager
T & R Properties-Hendersonville
02.2009 - 05.2012
Associate of Science - Business Administration And Management
J.W. Sexton High School