Tia L. Underwood
San Antonio,TX
Summary
Experienced in developing exceptional customer relations and communication skills in a fast-paced environment. Seeking to transition into a new field. Expertise in understanding customer needs and efficiently resolving issues to ensure satisfaction and loyalty. Eager to leverage these skills to bring value and adaptability to a new role in a dynamic setting.
Overview
6
6
years of professional experience
Work History
Seasonal Sales/Customer Service Associate
Kohl's
10.2023 - 12.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Regularly refreshed understanding of products to assist customers effectively.
- Assisted in locating and acquiring out-of-stock items requested by customers.
Call Center Sales Representative
Alorica Calling Center
11.2022 - 08.2023
- Leveraged multitasking abilities in dynamic settings to balance technical and conversational tasks efficiently.
- Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Attained $Amount in sales targets on monthly basis.
- Monitored evolving customer demands and adjusted sales tactics accordingly.
- Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Developed extensive knowledge of products and services to better assist customers.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Utilized sales techniques to build customer interest and close sales.
- Educated customers on product and service benefits, explaining features and answering questions.
- Scheduled meetings with interested customers by matching their availability.
- Participated actively in coaching sessions, incorporating feedback to continuously improve sales techniques and overall performance.
- Exceeded monthly sales targets through effective prospecting, lead generation, and closing techniques.
- Earned distinction as a top performer consistently by delivering excellent sales and receiving favorable customer evaluations.
- Ensured customer loyalty through tailored solutions for specific needs.
- Strengthened customer loyalty through empathetic listening and understanding individual requirements.
- Professionally managed intricate inquiries, maintaining strong rapport.
Cashier/Customer Service Associate
Walmart
06.2018 - 06.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
Education
High School -
Holmes High School
01.2027
Skills
- Cash Register
- Time Management
- Strong Work Ethic
- Inbound/Outbound Sales Calls
- Team collaboration
- Problem resolution
- Customer support
- Customer service
- Customer complaint resolution
- Product knowledge
- Complaint handling
- Complex Problem-solving
- Sales closing
- Hospitality and accommodation
- Inbound and outbound calling
- Computer skills
- Calm and professional under pressure
- Relationship building
- MS office
- Understanding customer needs
- Microsoft office
- Receiving support
- Professional telephone demeanor
Timeline
Seasonal Sales/Customer Service Associate
Kohl's
10.2023 - 12.2023
Call Center Sales Representative
Alorica Calling Center
11.2022 - 08.2023
Cashier/Customer Service Associate
Walmart
06.2018 - 06.2019
High School -
Holmes High School
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