Tia-Marie Ancheta

• Oversaw inventory management processes to ensure accurate stock levels and minimize discrepancies.
• Collaborated with team members to uphold cleanliness and organization of sales floor.
• Cultivated a welcoming atmosphere through customer assistance, reinforcing strong relationships.
• Managed daily cash register operations with precision to ensure financial accuracy and adherence to company policies.
• Executed daily cash register operations with accuracy to support financial integrity and adherence to company policies. Built positive relationships with customers to enhance service experience.
• Am cross-trained in various departments:

Meat and produce:

Assisted in organizing and stocking meat and produce sections. Supported team members in maintaining product freshness and quality. Helped customers locate and select items in the store.

Executed first-in, first-out inventory practices to minimize waste and enhance product freshness.

Assisted in maintaining safety and sanitation standards by preventing cross-contamination. Supported food safety practices through diligent cleaning procedures. Worked effectively in cold environments to minimize safety hazards.

Assisted in product inspections to identify defects. Removed damaged or expired items from inventory. Reduced waste by marking down prices on unsold products.

Performed physical handling of heavy cases, ensuring safety and adherence to lifting protocols.

• OPD (also known as Online Pickup and Delivery):

Executed item selection process by navigating store aisles to ensure quality standards.

Coordinated the process of bringing customer orders to vehicles, ensuring timely service and accuracy.

Achieved high customer satisfaction by effectively managing interactions during picking process. Enhanced service quality through proactive communication and support. Improved overall customer experience by addressing needs and concerns promptly.

Excelled in fast-paced environments, ensuring timely completion of tasks and projects.

• Front End:

Provided comprehensive assistance to customers by welcoming them, expressing appreciation, and addressing their questions and needs.

Assisted in checkout operations by scanning items, bagging purchases, processing payments, and managing returns or refunds.

Monitored self-checkout stations to assist customers with transactions. Provided support to ensure smooth checkout operations. Addressed customer inquiries and resolved issues promptly.

Oversaw maintenance of checkout area to ensure cleanliness and organization.

Developed strategies to prevent loss of inventory and shoplifting, enhancing overall security measures.

• Shadowing under my team leads and coaches:

Cultivated and expanded a robust professional network to enhance collaboration opportunities.

Analyzed inventory levels and trends to ensure accurate stock availability and timely replenishment.

Conducted on-the-job training to enhance team skills and efficiency.

Oversaw maintenance operations within designated zones to enhance efficiency and safety. Coordinated with team members to implement preventive maintenance strategies and resolve issues promptly. Fostered a culture of accountability and teamwork to achieve maintenance objectives.

Assisted in evaluating employee performance through structured feedback sessions. Supported team members in identifying areas for improvement and professional development.

Contributed to the creation of performance evaluation reports to enhance team productivity.

Delivered comprehensive instruction on electric pallet jack and forklift usage, emphasizing operational safety.

• Assisted customers by addressing inquiries and facilitating transactions, returns, and exchanges. Guided clients through the process of resolving issues related to their purchases. Supported team efforts in maintaining a high level of customer satisfaction.
• Achieved high customer satisfaction by efficiently scanning and selling merchandise. Enhanced sales processes through proactive inventory management and product organization. Drove positive shopping experiences by delivering exceptional service to customers.
• Achieved high customer satisfaction by efficiently processing check cashing and bill payments. Enhanced transaction speed for money transfers and orders, resulting in improved service delivery. Delivered accurate tax preparation assistance, contributing to customer trust. Enabled customers to sell gift cards and purchase prepaid cards, increasing service utilization.
• Facilitated transition to Missoula, MT due to father's employment opportunity.
• Supported family transition prompted by father's military service as E-6 Staff Sergeant in U.S. Army.
• Advanced to Front End Services Team Associate, overseeing customer interactions and service delivery.

• Resolved customer inquiries and streamlined transaction processes, resulting in improved customer satisfaction and efficient handling of returns and exchanges.
• Achieved high customer satisfaction by efficiently scanning and selling merchandise. Enhanced sales processes through proactive inventory management. Drove positive shopping experiences by delivering exceptional service to customers.
• Optimized checkout processes to enhance customer experience and minimize wait times.
• Enhanced customer satisfaction by proactively addressing inquiries and resolving issues in a friendly manner.

• Achieved high customer satisfaction by effectively addressing inquiries and delivering personalized recommendations. Enhanced social interactions to build strong customer relationships.
• Achieved high customer satisfaction by efficiently scanning and selling merchandise. Enhanced sales processes through proactive inventory management. Drove positive shopping experiences by delivering exceptional service to customers.
• Achieved a consistently clean environment by effectively sweeping and mopping floors. Enhanced workspace organization through thorough dusting of shelves and meticulous cleaning of windows, tables, and doors. Contributed to kitchen cleanliness by managing dishwashing duties.
• Oversaw packaging operations for new dessert pastries and chocolates upon arrival from owners.
• Achieved high customer satisfaction by training baristas in beverage-making techniques and equipment operation. Enhanced customer experience through the preparation and serving of a wide selection of coffee and tea drinks.

• Achieved positive customer engagement through effective communication and support.
• Managed inventory and sales processes to ensure efficient merchandise distribution.
• Assisted in maintaining cleanliness by dusting shelves and organizing merchandise effectively.
• Assisted in pricing and restocking items by applying price stickers to merchandise. Supported inventory management by placing new products on shelves. Maintained organized displays to enhance customer experience.

• Achieved high customer satisfaction by delivering orders promptly and preparing quality beverages.
• Managed front counter operations, including order bagging and cash register duties.
• Executed food preparation processes to ensure timely meal service.
• Restocked supplies during shifts to maintain inventory levels. Assisted team members in ensuring the availability of necessary materials. Monitored stock levels near shift end to facilitate timely replenishment.
• Assisted in maintaining cleanliness by sweeping, mopping, and wiping down surfaces. Helped with dishwashing to ensure a tidy kitchen environment. Supported overall hygiene efforts through regular cleaning tasks.
• Assisted customers by taking orders and processing payments. Memorized customer requests while using headset for efficient communication. Supported team by managing back counter operations effectively.