Tia McKenzie
Lady Lake,FL
Summary
Insightful Researcher known for high productivity and efficiency in task completion. Possess specialized skills in qualitative analysis, statistical data interpretation, and experimental design. Excel in critical thinking, problem-solving, and communication, ensuring successful project outcomes and innovative research developments.
Overview
4
4
years of professional experience
Work History
Correctional Officer
Florida Department Of Corrections
Arcadia, Florida
08.2022 - 12.2024
- Transported prisoners between facilities or court hearings using secure vehicles equipped with restraints.
- Participated in the development and implementation of escape prevention plans and emergency evacuation procedures.
- Participated in training sessions to stay current on best practices in corrections and emergency response.
- Managed conflict and negotiated resolutions between inmates to prevent violence and ensure the safety of all individuals in the facility.
- Provided guidance and counseling services to help inmates adjust to their new environment and develop life skills needed upon release from prison.
- Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.
- Reorganized finance and accounting departments to improve efficiency and cut excess spending.
- Networked within communities to identify and capitalize on business opportunities.
- Analyzed cash flow projections to assess liquidity needs and develop funding plans accordingly.
Customer Service Representative
Resultscx
Sebring, Florida
07.2020 - 12.2021
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Excelled in exceeding daily credit card application goals.
- Developed survey instruments, analyzed data, and prepared reports for a variety of research projects.
- Assisted in preparing presentations on findings from various studies conducted by the organization.
- Evaluated existing policies and practices related to research initiatives.
- Performed peer reviews of technical documents, providing constructive feedback to improve quality.
Education
Bachelor of Arts - Law And Government
Florida Memorial University
Miami Gardens, FL01-2021
Skills
- Visitation oversight
- Dispatch
- Work crew management
- Incident prevention
- Strategic planning and organization
- Product knowledge
- Error spotting
- Strategic content planning
- Research
- Digitizing
- Pattern and trend analysis
- Data assessments
- Data modeling
- Technical research
- Editing
- Content development
Timeline
Correctional Officer
Florida Department Of Corrections
08.2022 - 12.2024
Customer Service Representative
Resultscx
07.2020 - 12.2021
Bachelor of Arts - Law And Government
Florida Memorial University