Tia Neil
Thornton,Colorado
Summary
Dynamic Front Office Manager at Horizon High School with proven expertise in team leadership and conflict resolution. Successfully supervised a diverse staff, enhancing operational efficiency and guest relations. Skilled in data entry and payroll administration, consistently improving processes to support a thriving educational environment.
Overview
27
27
years of professional experience
Work History
Front Office Manager
Horizon High School
Thornton, Colorado
03.2020 - Current
- Facilitated hiring decisions by interviewing prospective employees and advising HR.
- Managed daily front office operations, including guest reception and communication via phone and email.
- Maintained office inventory to ensure adequate supply levels.
- Supervised a support staff of nine, overseeing finance, activities, registration, technology, attendance, and health management.
- Collaborated with an administration team of five on calendar management, meeting coordination, budgeting, and HR functions.
- Coordinated facility usage with external vendors for campus events.
- Administered payroll for a staff of 170 through electronic and manual processes.
- Regularly assessed front desk operations to identify improvement opportunities.
Front Office Secretary
Horizon High School
Thornton, Colorado
08.2019 - 03.2020
- Received and distributed mail, letters and packages.
- Resolved parent complaints in a professional manner while following established procedures.
- Offered reception coverage to relieve staff during absences or breaks.
- Greeted parents and vendors to assist in navigating space.
- Assisted with special projects such as preparing presentations or reports, researching topics, and compiling data for meetings.
Attendance Secretary
Horizon High School
Thornton, Colorado
08.2017 - 05.2019
- Managed high volume of daily phone calls with accurate data entry into Infinite Campus.
- Ensured safe student check-out procedures for early departures, involving parents as necessary.
- Sent truancy letters to parents and students as required.
- Provided support in covering duties within deans' office when needed.
Student Monitor
Horizon High School
Thornton, Colorado
03.2017 - 05.2017
- Developed strategies with teachers to enhance student performance.
- Encouraged freshmen involvement in clubs and sports to aid high school transition.
- Facilitated communication among students, teachers, and parents to foster collaboration.
- Identified and reported potential safety hazards within the school environment promptly.
Front Desk Clerk
Chaparral Elementary School
Gilbert, Arizona
05.2012 - 08.2015
- Managed Destiny program to assist students in locating books at appropriate reading levels.
- Oversaw Attendance program (Synergy) for accurate tracking of student attendance and home information.
- Handled incoming phone calls using a switchboard to ensure effective communication.
- Tracked student classroom schedules, facilitating timely pickups by parents during school hours.
- Collaborated with parents of special needs students to ensure optimal program placement.
Stay at Home Mom
Self
Denver, Colorado
05.2004 - 05.2012
Collections Specialist
Alliance Data Systems
Denver, CO
05.2001 - 05.2004
Payroll Specialist
United Airlines
Denver, CO
08.1998 - 09.2000
Education
Core classes -
Aims Community College
05.1996
Graduated -
Brighton High School
Brighton05.1995
Skills
- Team leadership
- Staff supervision
- Data entry
- Time management
- Conflict resolution
- Guest relations
References
References available upon request.
Timeline
Front Office Manager
Horizon High School
03.2020 - Current
Front Office Secretary
Horizon High School
08.2019 - 03.2020
Attendance Secretary
Horizon High School
08.2017 - 05.2019
Student Monitor
Horizon High School
03.2017 - 05.2017
Front Desk Clerk
Chaparral Elementary School
05.2012 - 08.2015
Stay at Home Mom
Self
05.2004 - 05.2012
Collections Specialist
Alliance Data Systems
05.2001 - 05.2004
Payroll Specialist
United Airlines
08.1998 - 09.2000
Core classes -
Aims Community College
Graduated -
Brighton High School
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