Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tia Nicholson

Salem,VA

Summary

A motivated MBA: Marketing graduate seeking to work in an environment where one can be a competent worker using communication and business skills.

Methodical and diligent professional well-versed in managing rigorous inspection schedules and collaborating with leadership to solve production problems.

Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with an outgoing, positive demeanor and proven skills in establishing client rapport. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.

Overview

9
9
years of professional experience

Work History

Liberty University
04.2021 - Current
  • Assist students with help in all departments ranging from pre-application, pre-accept, and advising.
  • Assist students through emails to ensure they are on task with their studies.
  • Demonstrated a strong understanding of academic programs and services offered by the institution and guided students in navigating these resources.
  • Maintained accurate records of all student interactions, including inquiries, responses, and follow-up actions.

Quality Assurance Technician

KIK Custom Products
01.2021 - 04.2021
  • Strong written communication skills
  • Communicated with production departments to ensure projects are started, executed, and finished according to federal regulations
  • Proficient with all MS Office Suite programs
  • Led and Coordinated meetings.

Customer Service Associate • Team Leader •

Chick-fil-A
07.2014 - 01.2021
  • Communicated clearly and positively with co-workers and management
  • Resolved complaints promptly and professionally
  • Maintained high standards of customer service in a fast-paced environment.

Education

MBA - Marketing

Liberty University
Lynchburg, VA
07.2023

Bachelor of Science - Biology

Roanoke College
Roanoke, VA
05.2020

Associate of Science -

Virginia Western Community College
Roanoke, VA
05.2018

Skills

  • Marketing Research
  • Leadership
  • Excellent verbal and written communication
  • Experience in customer support over email and phone
  • Excellent knowledge of different social media strategies
  • Previous experience facilitating meetings
  • Strong organizational skills
  • Sound Decision-Making Abilities
  • Personnel Management
  • Policy Development

Timeline

Liberty University
04.2021 - Current

Quality Assurance Technician

KIK Custom Products
01.2021 - 04.2021

Customer Service Associate • Team Leader •

Chick-fil-A
07.2014 - 01.2021

MBA - Marketing

Liberty University

Bachelor of Science - Biology

Roanoke College

Associate of Science -

Virginia Western Community College
Tia Nicholson