Tia Noe
Tempe,AZ
Summary
Meticulous Hostess with background in hospitality industry. Skilled in manning high-volume dining environment and delivering excellent customer service. Flexible and excels under pressure. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Hostess
Vincitorio's Restaurant
12.2022 - Current
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Supported needs of 7- person wait staff who attended to specific needs of countless customers daily for Italian restaurant with social relevancy and intentionality
Mentor
Future For Kids
10.2022 - 05.2023
- Started volunteering as a mentor 10/2022, started internship as a mentor in 01/2023
- Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
- Maintained strict confidentiality in all situations unless abuse, neglect or threats identified.
- Developed and led crafts, games, and sports activities that increased social emotional learning skills and abilities.
- Applied superior negotiation, communication and conflict management skills to facilitate effective discussions.
- Shared valuable life experiences with youths aged 6 to 11 to promote positive self-esteem and improve social skills.
Supervisor
As You Wish Pottery
11.2021 - 12.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Maintained compliance with company policies, objectives and communication goals.
- Worked with management team to implement proper division of responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
Personal Shopper/e-Commerce Clerk
Albertsons Grocery Store
03.2020 - 07.2021
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.
Education
Bachelor of Science - Psychology
05.2024
- Tempe Diablo's Scholarship Recipient
- New American University Scholar - Dean's Award Scholarship Recipient
- Completed Internship with Future for Kids
- Psyched Up Member
High School Diploma -
05.2020
Choir Stage Crew Member 2017-2020:
- Sound Team Leader in the Choir Stage Crew 2018-2019
- Captain of the Choir Stage Crew 2019-2020
We the People Member:
- Secretary for We the People Class of 2019-2020
- 3rd place in District Competition
- 2nd place in State Competition qualifying for Nationals
Skills
- Guest Inquiries
- Phone Inquiries
- Seating Assignment Preparation
- High-Volume Dining
- Emotional Development
- Coping Mechanisms
- Abuse Identification
- Youth Outreach
Timeline
Hostess - Vincitorio's Restaurant
12.2022 - Current
Mentor - Future For Kids
10.2022 - 05.2023
Supervisor - As You Wish Pottery
11.2021 - 12.2022
Personal Shopper/e-Commerce Clerk - Albertsons Grocery Store
03.2020 - 07.2021
Arizona State University - Bachelor of Science, Psychology
Corona Del Sol High School - High School Diploma,
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