TIA RILE
Loganville ,USA
Summary
Detail-oriented professional skilled in multi-system navigation and issue resolution. Proven ability to manage client transitions and provide technical support, ensuring efficient operations. Strong background in training and documentation, with a focus on enhancing customer satisfaction and operational efficiency.
Overview
20
20
years of professional experience
Work History
Mortgage Loan Officer
Capital Federal Credit Union
Lubbock, Texas
03.2024 - 01.2025
- Conducted thorough assessments of loan applications to ensure accuracy and completeness.
- Analyzed financial documents to determine borrowers' ability to repay loans.
- Set up debt payment plans based on client credit, income and assets.
Inside Sales Representative
UPS
San Antonio, TX
06.2022 - 09.2024
- Developed and implemented strategies to increase sales volume.
- Provided customers with product information, pricing and availability.
- Conducted outbound calls to existing clients to upsell products or services.
- Maintained detailed records of customer interactions, orders and account status updates.
Case Manager
Horne
Sacramento, CA
04.2022 - 01.2023
- Provided crisis intervention support for clients in emergency situations.
- Maintained accurate case records and documentation according to agency guidelines.
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
Customer Service Professional /Project Coordinator
Lowes Corporate
Indianapolis, IN
04.2017 - 11.2021
- Listened to customer inquiries and responded with appropriate.
- Monitored inventory levels to ensure availability of products and services for customers.
- Utilized multiple communication channels while interacting with customers.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Home Inspector Contractor
Elite Inspections
Fort Wayne, IN
01.2012 - 01.2018
- Conducted visual inspections of structures, including roofs, attics and crawlspaces to assess structural integrity.
- Verified the condition of electrical systems, plumbing fixtures and HVAC equipment.
- Documented findings in detailed reports that included photographs and diagrams.
- Interpreted FEMA regulations related to housing inspections and provided feedback as needed.
Office Manager
Dis Medical
Hyattsville, Maryland
11.2004 - 03.2010
- Coordinated schedules for staff meetings and appointments to enhance office efficiency.
- Prepared and processed expense reports to manage office budgeting effectively.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
Education
Bachelor of Science - Business With A Project Management Certificate
University of Phoenix
Tempe, AZ01.2027
Associate of Arts - Business Administration And Management
University of Phoenix
Tempe, AZ05.2025
Some College (No Degree) - Real Estate
Indiana Real State
Indianapolis, IN01-2025
Esthetician -
Ravonscroft Beauty College
Fort Wayne, IN02-2010
High School Diploma -
Northrop High School
06.1999
Skills
- Critical thinking and analysis
- Project management
- Financial assessment and analysis
- Organizational skills
- Conflict resolution
- Customer relationship management
- B2C and B2B sales
- Case assessment
- Pipeline development
Technical Skills
Salesforce CRM, Microsoft Office Suite, Billing Console, Multi-System Workflow Tools, Power BI
Genesys, LOS, POS SaaS, Medical Manager, Lytec Medical, CBSI, Misys, Medisoft
Timeline
Mortgage Loan Officer
Capital Federal Credit Union
03.2024 - 01.2025
Inside Sales Representative
UPS
06.2022 - 09.2024
Case Manager
Horne
04.2022 - 01.2023
Customer Service Professional /Project Coordinator
Lowes Corporate
04.2017 - 11.2021
Home Inspector Contractor
Elite Inspections
01.2012 - 01.2018
Office Manager
Dis Medical
11.2004 - 03.2010
Bachelor of Science - Business With A Project Management Certificate
University of Phoenix
Associate of Arts - Business Administration And Management
University of Phoenix
Some College (No Degree) - Real Estate
Indiana Real State
Esthetician -
Ravonscroft Beauty College
High School Diploma -
Northrop High School