Tia Tackett

• Contacted insurance providers to verify correct insurance information and obtain authorization for proper billing codes
• Verified proper coding on more than claims per week, investigating and resolving issues to maintain billing accuracy
• Established, enforced and optimized billing policies and procedures to maximize revenue, streamline operations and minimize aging balances
• Executed medical billing including submitting claims to insurance companies and researching and resolving denials and explanation of benefit rejections within billing cycle timeframe
• Prepare special reports as directed by the Supervisor Billing and Follow-Up to document follow-up services, e.g., number of claims and dollars billed, claims edited, claims unprocessed, etc
• Proactively follow up on delayed payments by contacting patients and third-party payers determining the cause for delay and supplying additional data as required
• Researches claim rejections, make corrections, take corrective actions, and/or refer claims to appropriate colleagues to ensure timely and accurate claim resolution
• Communicates with appropriate hospital departments to clarify billing discrepancies and obtains demographic, clinical, financial, and insurance information

• Utilize various State Auto and third party systems to respond to incoming telephone customer inquiries and resolve any related issues
• Processing payments for the insured or agents homeowner or auto policy
• The ability to utilize independent decision-making skills, within the context of company guidelines and procedures
• Consulted with customers to determine best methods to resolve service and billing issues
• Documented conversations with customers to track requests, problems and solutions
• Addressed customer service inquiries quickly and accurately

• Read stories to the children and taught them painting, drawing and crafts
• Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play
• Incorporated music and art activities to encourage creativity and expression
• Maintained daily records of activities, behaviors, meals and naps
• Upheld all CPR and Ohio regulated certifications
• Communicated with children's parents and guardians about daily activities, behaviors and problems

Serves as a Child and Youth Program Assistant (CYPA) in one or more child and youth programs and will be accountable for the whereabouts and safety of children and youth. Provides care/supervision, oversight and accountability for program participants.

Assists in preparing age appropriate activities; supervises children and youth during indoor and outdoor activities, on field trips, outings and special events; arranges and serves snacks/meals. Executes work in accordance with policies and regulations. May be required to transport children in government vehicles.

Creates an environment which welcomes participant interest and promotes positive interactions. Implements program options for children and youth with special requirements. Demonstrates, instructs, leads and facilitates planned and spontaneous program activities. Briefs staff, management, and parents on activities.

• Organized files, developed spreadsheets, faxed reports and scanned documents
• Processed client payments, sent invoices and placed appointment reminder calls
• Educated the community about responsible pet ownership and wildlife care
• Integrated technology into each training session such as the Cornerstone
• Made reasonable procedure exceptions to accommodate unusual customer requests
• Formulated and enforced Hospital policies, procedures and quality assurance measures

• Patrolled designated districts in patrol cars
• Organized and recorded facts to prepare incident reports
• Entering information to data base and case documents