Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tia Theodore

Westwego,LA

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Have a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

5
5
years of professional experience

Work History

Fulfillment Team Member

Target
Hammond, LA
10.2018 - 08.2020
  • Assembled customer orders from stock and staged completed orders on pallets or shelves.
  • Followed order sheets to pick correct stock and prepare pallets.
  • Fulfilled orders quickly to accomplish challenging daily objectives.
  • Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
  • Selected products and items from shelves and pallets for customer orders.
  • Labeled boxes and placed in outbound collection areas.
  • Cleaned and organized aisles, work stations and floors to promote operational productivity.
  • Delivered outstanding service by interacting with customers, answering customer inquiries and handling customer complaints.

Processing Support Assistant

Sourcepoint Mortgage
12.2018 - 12.2019
  • Assemble, administer, and process mortgage loans.
  • Establish repayment plans, loan modifications, and forbearance.
  • Maintain communication with management and staff to obtain pertinent information.
  • Enter text-based and numerical information into company databases within time limits.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Resolved technical issues identifying solutions and providing technical support by phone, email and desktop sharing.
  • Created and maintained filing system for accurate records management.
  • Assisted customers with technical inquiries, providing detailed and accurate information about products and services.

Customer Service Representative

Sutherland Global Services
07.2018 - 12.2018
  • Provide information regarding services and process orders.
  • Primary customer support to internal and external customers.
  • Investigate and resolve customer inquiries and complaints quickly.
  • Schedule appointments for survey availability.
  • Promptly respond to inquiries and requests from prospective customers.
  • Update databases to handle customer data.

Cashier

JCPenney
New Orleans, LA
11.2017 - 11.2018
  • Collected payments and provided accurate change.
  • Helped customers find specific products, answered questions and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Helped with purchases and signed customers up for rewards program.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Processed refunds for worn, damaged and broken merchandise.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.

Receptionist

Positive Care
New Orleans, LA
06.2017 - 10.2017
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Sorted incoming mail and directed to correct personnel each day.
  • Reported suspicious individuals to supervisor.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Updated and recorded customer or client information to maintain accounts.

Junior Volunteer

New Orleans East Hospital
New Orleans, LA
06.2015 - 08.2015
  • Played games with patients to boost mood, improve memory and provide light entertainment.
  • Utilized knowledge of community resources to refer clients to appropriate sources.
  • Collaborated with others by contributing time, effort and talent to advance needs or further missions.
  • Assisted with and organized programs, events and activities to drive outreach initiatives.
  • Performed wide range of administrative, analytical and support duties and functions relating to various aspects of organization.
  • Organized volunteer schedules and duties to maximize productivity.

Education

High School Diploma -

St. Mary's Dominican High School
7701 Walmsley Ave., New Orleans, LA 70125
05.2017

Nursing

Delgado Community College
New Orleans, LA

Some College (No Degree) - Business Administration And Management

Louisiana State University At Shreveport
Shreveport, LA

Skills

  • Quick Learner
  • Customer Service
  • Teamwork and Collaboration
  • Motivated Team Player
  • Time Management
  • Attention to Detail
  • Stocking and Replenishing
  • Paperwork Processing
  • Data Entry
  • Data Collection
  • Technical Support

Timeline

Processing Support Assistant

Sourcepoint Mortgage
12.2018 - 12.2019

Fulfillment Team Member

Target
10.2018 - 08.2020

Customer Service Representative

Sutherland Global Services
07.2018 - 12.2018

Cashier

JCPenney
11.2017 - 11.2018

Receptionist

Positive Care
06.2017 - 10.2017

Junior Volunteer

New Orleans East Hospital
06.2015 - 08.2015

High School Diploma -

St. Mary's Dominican High School

Nursing

Delgado Community College

Some College (No Degree) - Business Administration And Management

Louisiana State University At Shreveport

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Tia Theodore