Remote logistics client service professional with proven ability to manage complex dispatch operations and maintain seamless communication with drivers and clients. Known for strong focus on achieving optimal results and adapting flexibly to changing needs. Key skills include route planning, real-time tracking, and effective problem-solving.
Hi, I’m
Tia Thomas
Remote Client Services
Summary
Overview
4
years of professional experience
Work History
TESN Truckins Solutions LLC
Remote Freight Dispatcher
12.2021 - Current
Job overview
- Coordinated effectively between clients, carriers, and internal departments to ensure smooth execution of shipments from pickup to delivery.
- Assisted in the development of departmental budgets by providing accurate forecasts related to staffing needs, equipment requirements, and other resources necessary for successful dispatch operations.
- Enhanced customer satisfaction through proactive communication regarding shipment status and addressing concerns promptly.
- Reduced delivery times with strategic route planning, considering factors such as traffic, weather, and driver availability.
- Expedited critical shipments by prioritizing tasks according to urgency levels while maintaining high standards of customer service quality at all times.
Education
James B. Hunt High School
High School Diploma
University Overview
Skills
Deadline Management
,Load Management Proficiency
,Critical Decision-Making
,Record Keeping
,Stress Tolerance
,Freight Rate Negotiation
,Communication Skills
,Problem Solving
,Real-Time Tracking
,Route Planning
Timeline
Remote Freight Dispatcher
TESN Truckins Solutions LLC
12.2021 - Current
James B. Hunt High School
High School Diploma