Latia Hamilton
Houston,TX
Summary
Accomplished customer service professional with a proven track record, excelling in leadership and memory retention. Enhanced customer satisfaction and team productivity through innovative training and efficient service standards.
Overview
11
11
years of professional experience
Work History
Server
Haywire
04.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Conducted comprehensive training sessions for new team members and taught the company's culture and standards of hospitality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Cultivated warm relationships with regular customers.
Bartender Trainer
Highland Park
11.2023 - 02.2024
- Upgraded customer experience by addressing complaints promptly, offering personalized recommendations, and maintaining a high level of professionalism throughout interactions.
- Developed new specialty cocktails to boost sales and enhance customer satisfaction with innovative drink offerings.
- Reduced wait times for customers by implementing efficient bartender workflows and optimizing drink preparation processes.
- Increased staff retention rates through the development of a supportive work environment that encouraged growth and learning.
Bar Supervisor
The Westin Hotel
02.2023 - 08.2023
- Enhanced customer satisfaction by implementing efficient bar operations and service standards.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Resolved customer complaints professionally and efficiently to maintain a positive reputation for the establishment.
- Maintained a clean and organized bar environment to enhance customer experience and streamline service delivery.
Education
High School Diploma -
Carl Wunsche Sr High
Houston, TX05.2013
Skills
- Memory retention
- Sales Techniques
- Leadership
- Training and development
- Communication
- Customer service
- Organized
- Flexibility
- Analytical skills
Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork from home optionTimeline
Server
Haywire
04.2024 - Current
Bartender Trainer
Highland Park
11.2023 - 02.2024
Bar Supervisor
The Westin Hotel
02.2023 - 08.2023
High School Diploma -
Carl Wunsche Sr High
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