Summary
Overview
Work History
Education
Skills
Work Preference
Timeline
BusinessAnalyst
Latia Hamilton

Latia Hamilton

Houston,TX

Summary

Accomplished customer service professional with a proven track record, excelling in leadership and memory retention. Enhanced customer satisfaction and team productivity through innovative training and efficient service standards.

Overview

11
11
years of professional experience

Work History

Server

Haywire
04.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Conducted comprehensive training sessions for new team members and taught the company's culture and standards of hospitality.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Cultivated warm relationships with regular customers.

Bartender Trainer

Highland Park
11.2023 - 02.2024
  • Upgraded customer experience by addressing complaints promptly, offering personalized recommendations, and maintaining a high level of professionalism throughout interactions.
  • Developed new specialty cocktails to boost sales and enhance customer satisfaction with innovative drink offerings.
  • Reduced wait times for customers by implementing efficient bartender workflows and optimizing drink preparation processes.
  • Increased staff retention rates through the development of a supportive work environment that encouraged growth and learning.

Bar Supervisor

The Westin Hotel
02.2023 - 08.2023
  • Enhanced customer satisfaction by implementing efficient bar operations and service standards.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Resolved customer complaints professionally and efficiently to maintain a positive reputation for the establishment.
  • Maintained a clean and organized bar environment to enhance customer experience and streamline service delivery.

Education

High School Diploma -

Carl Wunsche Sr High
Houston, TX
05.2013

Skills

  • Memory retention
  • Sales Techniques
  • Leadership
  • Training and development
  • Communication
  • Customer service
  • Organized
  • Flexibility
  • Analytical skills

Work Preference

Work Type

Full TimePart Time

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementWork from home option

Timeline

Server

Haywire
04.2024 - Current

Bartender Trainer

Highland Park
11.2023 - 02.2024

Bar Supervisor

The Westin Hotel
02.2023 - 08.2023

High School Diploma -

Carl Wunsche Sr High

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Latia Hamilton