Tia Walker
Plano,TX
Summary
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Overview
11
11
years of professional experience
Work History
Supervisor
Aldi
Jonesboro GA
11.2019 - Current
- Monitored performance metrics, identifying areas for improvement in service delivery.
- Resolved customer complaints effectively, enhancing overall satisfaction ratings.
- Coordinated team meetings to align goals and share best practices among staff members.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Supervisor
Starbucks
Camp Creep Pkwy, GA
09.2014 - 09.2019
- Supervised daily operations to ensure adherence to service quality standards.
- Trained and mentored team members on customer service excellence and product knowledge.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Developed staff schedules to maintain optimal staffing levels during peak hours.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Led initiatives for promotional events, driving increased customer engagement and sales growth.
Education
No Degree - Nursing
Atlanta Metropolitan State College
Atlanta, GASkills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Decision-making
- Complex Problem-solving
- Strategic planning
- Team building
- Relationship building
- Public speaking
- Priority management
- Conflict resolution
- Inventory oversight
- Safety protocols
- Coaching and mentoring
- Task delegation
- Quality control
Timeline
Supervisor
Aldi
11.2019 - Current
Supervisor
Starbucks
09.2014 - 09.2019
No Degree - Nursing
Atlanta Metropolitan State College