Tia Werschke
Fullerton,CA
Summary
Motivated team member with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Customer Service member bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
1
1
Certification
Work History
Hostess
BJ's Restaurant & Brewhouse
Laguna Beach, CA
04.2022 - 09.2022
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Took reservations and informed of accurate wait times.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Used cash registers and credit card machines to cash out customers.
Takeout/server Assistant
BJ's Restaurant & Brewhouse
Laguna Beach, CA
04.2022 - 09.2022
- Assisted with dining room set up prior to and after service period.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods to promptly answer customer questions.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Greeted customers warmly to provide exceptional customer service.
- Collaborated with other staff members to maintain high-level customer satisfaction.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Assisted wait staff with timely food delivery and guest requests.
- Assisted with bussing tables and cleaning up spills.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Processed payments for orders and provided customers with change.
- Assisted customers with carry-out service.
Education
Communications - Advertisement
California University of Fullerton
Fullerton, CAHigh School Diploma -
Crean Lutheran High School
Irvine, CA05.2021
Skills
- Client Relationships
- Assist Customers
- Customer Service
- Billing and Payment Processing
- Guest Interaction
- Multi-Line Telephone Systems
- Table Bussing
- Guest Accommodations
- Honest and Trustworthy
- Adaptability and Dependability
- Verbal and Written Communication
- Critical Thinking
- Active Listening
Certification
- Licensed with Food Handler Service
Timeline
Hostess
BJ's Restaurant & Brewhouse
04.2022 - 09.2022
Takeout/server Assistant
BJ's Restaurant & Brewhouse
04.2022 - 09.2022
Communications - Advertisement
California University of Fullerton
High School Diploma -
Crean Lutheran High School
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