Summary
Overview
Work History
Education
Skills
MVP, All-Academic Conference Team, and Coaches Award
Timeline
Generic

Tia Westbrook

Kennesaw

Summary

Dynamic ride operator at Walt Disney World Resort with a strong work ethic and exceptional customer service skills. Successfully reduced wait times through effective crowd control and enhanced guest experiences by providing clear safety instructions. Proven ability to collaborate with teams while maintaining safety procedures and maintaining a positive environment.

Overview

8
8
years of professional experience

Work History

Ride Operator at Galaxy's Edge

Walt Disney World Resort
08.2024 - Current
  • Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
  • Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime between shifts.
  • Enhanced rider experience by enforcing safety procedures and providing clear instructions.
  • Collaborated with team members to maintain a clean, organized, and safe ride area for guests.
  • Maintained a high level of professionalism and enthusiasm throughout long hours and challenging work conditions, fostering positive guest experiences.
  • Reduced wait times by efficiently managing ride queues and implementing effective crowd control techniques.
  • Managed ride queues efficiently, reducing wait times and increasing guest throughput.
  • Enhanced guest engagement by incorporating interactive elements into ride instructions, making safety briefings more enjoyable.
  • Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.

Ride Operator at Tower of Terror

Walt Disney World Resort
01.2022 - 07.2022
  • Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
  • Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime between shifts.
  • Enhanced rider experience by enforcing safety procedures and providing clear instructions.
  • Collaborated with team members to maintain a clean, organized, and safe ride area for guests.
  • Maintained a high level of professionalism and enthusiasm throughout long hours and challenging work conditions, fostering positive guest experiences.
  • Provided exceptional customer service, addressing guest concerns and inquiries promptly and professionally.
  • Reduced wait times by efficiently managing ride queues and implementing effective crowd control techniques.
  • Supported fellow team members in maintaining a cohesive work environment focused on guest satisfaction and safety adherence.
  • Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.

Volleyball Coach

North Atlanta Volleyball Club
01.2017 - 07.2021
  • Provided guidance and mentorship to volleyball athletes to help reach full potential.
  • Collaborated with fellow coaches to share best practices, leading to overall program improvement.
  • Established a supportive environment that encouraged growth, accountability, sportsmanship among players.
  • Created positive and encouraging environment to motivate athletes to give best efforts.
  • Worked individually with players when struggling to enhancer confidence and strengthen court skills.
  • Enhanced athletes'' skills through targeted drills, strength training, and individualized coaching.
  • Motivated athletes to continually improve their skills both on and off the court, resulting in increased success at competitive events.
  • Ensured athlete safety during practices and competitions by following proper protocols and guidelines.

Education

Associate of Arts - Criminal Justice

Georgia Highlands College
Rome, GA
07-2025

Skills

  • Customer service
  • Conflict resolution
  • Analytical thinking
  • Team collaboration
  • Attention to detail
  • Policy compliance
  • Safety procedures
  • Hospitality and accommodation
  • Strong work ethic
  • Interpersonal communication
  • Energy and enthusiasm
  • Problem-solving abilities
  • Reliability

MVP, All-Academic Conference Team, and Coaches Award

Won MVP multiple times throughout my volleyball career as well as coaches award. I was awarded All-Academic Conference two times in college. 

Timeline

Ride Operator at Galaxy's Edge

Walt Disney World Resort
08.2024 - Current

Ride Operator at Tower of Terror

Walt Disney World Resort
01.2022 - 07.2022

Volleyball Coach

North Atlanta Volleyball Club
01.2017 - 07.2021

Associate of Arts - Criminal Justice

Georgia Highlands College

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Tia Westbrook