Tia Wilkerson
Summary
HVAC Service Technician with many years experience in heating, air conditioning and refrigerant systems, as well as electrical and mechanical controls. Ambitious with strong background in plumbing, refrigeration machinery operations, and HVAC repair and maintenance. Excellent understanding of HVAC controls.
Successful at assessing and understanding problems and developing proactive, successful solutions to meet customer needs and maximize system performance. Positive, upbeat and committed to continuous professional development.
Knowledgeable dispatcher with several years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls.
Capable Accounting Assistant skillful in data collection and analysis with meticulous eye for detail. Known for strong general ledger accounting, account reconciliation, and audit support. Expertise in job-related software.
Overview
7
7
years of professional experience
Work History
HVAC Project Manager
Lickety Split
Jacksonville, FL
12.2025 - Current
- Led project planning and execution for diverse operational initiatives.
- Coordinated cross-functional teams to ensure project alignment and communication.
- Managed project timelines, budgets, and resources effectively throughout lifecycle.
- Mentored junior team members on best practices in project management methodologies.
- Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
HVAC Dispatcher
Synder AC Plumbing & Electrical
Jacksonville
11.2024 - 12.2025
- Managed daily scheduling of service calls and technician assignments.
- Coordinated communication between customers and field technicians effectively.
- Utilized dispatch software to track work orders and service requests.
- Collaborated with management to improve dispatching processes and efficiency.
- Maintained accurate records of service activities and technician performance.
- Resolved customer complaints related to service issues or delays.
- Updated records of driver locations, delays, and cancellations.
- Scheduled loads according to priority and available equipment.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Provided timely updates to customers regarding their orders or requests.
- Maintained logs of all incoming calls and assigned tasks.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
HVAC Dispatch
Florida Air Ser
Ponte Vedra, Florida
05.2023 - 11.2024
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked with cross-functional teams to achieve goals.
- Maintained updated knowledge through continuing education and advanced training.
HVAC Technician
D&T Heating And Air
Jacksonville, Florida
01.2020 - 05.2023
- Installed HVAC systems in residential and commercial properties.
- Conducted routine maintenance on heating and cooling equipment.
- Diagnosed and repaired HVAC system malfunctions efficiently.
- Utilized diagnostic tools for accurate system troubleshooting.
- Managed inventory of HVAC parts and supplies for service operations.
- Performed preventive maintenance on HVAC systems to ensure peak performance and energy efficiency.
- Repaired or replaced defective parts such as compressors, motors, fans and other components in heating and cooling systems.
- Cleaned evaporator coils, condensate drains and blower wheels to maintain optimal efficiency of the unit.
- Documented all repair work performed on HVAC units according to company standards.
Education
Saint Augustine High School
Jacksonville, FLSkills
- A/C troubleshooting
- HVAC installation
- System diagnostics
- Customer relationship management
- Parts ordering
- Problem solving
- Team collaboration
- Effective communication
- Customer service
- Welding techniques
- Cooling systems maintenance
- Troubleshooting expertise
- Dispatch software
- Service call scheduling
- Data entry
- Accounting software
- Financial reporting
- Invoice processing
Timeline
HVAC Project Manager
Lickety Split
12.2025 - Current
HVAC Dispatcher
Synder AC Plumbing & Electrical
11.2024 - 12.2025
HVAC Dispatch
Florida Air Ser
05.2023 - 11.2024
HVAC Technician
D&T Heating And Air
01.2020 - 05.2023
Saint Augustine High School