Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Tiago Vargas

Elmsford,NY

Summary

I am extremely driven with proven expertise in customer service and communication, honed at Game On Golf Center and Mohawk Day Camps. Excelled in managing high call volumes and resolving complex issues, ensuring customer satisfaction. Demonstrated leadership in training new staff and fostering growth in children, showcasing strong interpersonal and call center skills.

Overview

1
1
year of professional experience

Work History

Customer Service Specialist

Game On Golf Center
03.2023 - 09.2023
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.

Camp Counselor, Summer Sports

Mohawk Day Camps
05.2022 - 08.2022
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Ensured camper safety and well-being through diligent supervision during activities and downtime.
  • Led groups of children safely through variety of camp activities.
  • Built strong relationships with campers, fostering a positive environment for personal growth and development.

Education

Criminal Justice - Policing

Westchester Community College
Valhalla, NY

Skills

  • Customer Service
  • Good communication skills
  • Customer Relations
  • Call center experience

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Specialist

Game On Golf Center
03.2023 - 09.2023

Camp Counselor, Summer Sports

Mohawk Day Camps
05.2022 - 08.2022

Criminal Justice - Policing

Westchester Community College

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Tiago Vargas