Tiahna Betancourt
Miami,FL
Summary
Reliable business professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
8
8
years of professional experience
Work History
Receptionist/Administrative Assistant/Data Analyst
Shechter & Everett LLP
Miami, FL
03.2025 - Current
- Managed front desk operations, ensuring smooth visitor check-in and appointment scheduling.
- Facilitated communication between clients and attorneys, enhancing client satisfaction and workflow efficiency.
- Coordinated office supplies inventory, streamlining procurement processes to reduce costs and improve availability.
- Maintained accurate filing systems for client records, ensuring compliance with legal document retention policies.
- Assisted in preparation of reports, presentations, and other documentation.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Executive Assistant
Industria Business Lawyers LLP
Miami, FL
07.2024 - 01.2025
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Answered high volume of phone calls and email inquiries.
Server
Sushi Garage LLC
12.2022 - 06.2024
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems
- Collect payments from customers
- Check customers identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages
- Take orders from customers for food or beverages
- Serve food or beverages to customers and prepare or serve specialty dishes at tables as required
- Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties
Property Management Assistant
Bluewater Realty LLC
Miami, FL
12.2021 - 02.2024
- Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental
- Oversaw maintenance, appearance and performance of properties
- Assisted guests at check-in, providing information on various services within hotel
- Exercised direct supervision over property staff
- Worked with on-site and remote service providers to support tenants requesting accommodations
- Advised housekeeping staff of rooms vacated and ready for cleaning
- Responded to and resolved guest issues or complaints
Teacher's Assistant
Key Point Academy
08.2021 - 12.2021
- Assisted teachers with instruction and provided clerical support for diverse needs
- Monitored students in class, hallways and cafeteria to enforce school rules
- Used lectures, discussions, or supervised role-playing methods to present subject matter to students under direction and guidance of teachers
- Prepared lesson materials, bulletin board displays, exhibits and demonstrations to assist teachers in classroom preparation
- Distributed textbooks, workbooks, papers and pencils to students
Server
Moxie's Grill and Bar
02.2020 - 03.2021
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems
- Collect payments from customers
- Check customers identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages
- Take orders from customers for food or beverages
- Serve food or beverages to customers and prepare or serve specialty dishes at tables as required
- Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties
Barista
Starbucks
01.2020 - 09.2020
- Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas
- Clean or sanitize work areas, utensils, or equipment
- Describe menu items to customers or suggest products that might appeal to them
- Provide customers with product details, such as coffee blend or preparation descriptions
- Receive and process customer payments
- Serve prepared foods, such as muffins, biscotti, or bagels
Hostess
Peacock Garden Bistro
05.2018 - 12.2018
- Greeted guests and gathered information to seat groups or place on waitlist
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests
- Escorted guests to seating area, furnished menus and highlighted daily specials
- Greeted customers, answered questions and recommended specials to increase profits
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions
Education
Associate of Arts - Psychology
Miami Dade College
Miami, FLSkills
- Detail Oriented
- Time management
- Adaptability
- Data entry
- High Energy and Stamina
- Dining Customer Service
- Problem-Solving
- Team Player
- Strong problem solver
- Executive support
- Knowledge of Leasing Conditions
- Client Relations
- Decision Making
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Receptionist/Administrative Assistant/Data Analyst
Shechter & Everett LLP
03.2025 - Current
Executive Assistant
Industria Business Lawyers LLP
07.2024 - 01.2025
Server
Sushi Garage LLC
12.2022 - 06.2024
Property Management Assistant
Bluewater Realty LLC
12.2021 - 02.2024
Teacher's Assistant
Key Point Academy
08.2021 - 12.2021
Server
Moxie's Grill and Bar
02.2020 - 03.2021
Barista
Starbucks
01.2020 - 09.2020
Hostess
Peacock Garden Bistro
05.2018 - 12.2018
Associate of Arts - Psychology
Miami Dade College