Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Tiahna Vladic

Billings,MT

Summary

Dependable server who is successful in providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Server/Bar Server

Mackenzie River Pizza Co.
03.2023 - Current
  • Alcohol certified
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Instructional Paraprofessional

Billings Public Schools
10.2023 - Current
  • Enhanced student comprehension by utilizing visual aids and hands-on activities in lessons.
  • Collaborated with teachers to create engaging lesson plans, resulting in improved student understanding of complex topics.
  • Provided one-on-one support for students with special needs, ensuring their individualized learning goals were met.
  • Implemented behavior management strategies to maintain a positive and focused classroom environment.
  • Supported students during small group instruction, reinforcing concepts taught by the lead teacher.

Barista

The Local Berry
01.2022 - 06.2023
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.

Education

Bachelor of Science - Psychology

Boise State University
Boise, ID
05.2023

Skills

  • Table Bussing
  • Safe Food Handling
  • Order Management
  • Food Delivery
  • Daily specials memorization
  • Table Setting
  • Food Running
  • Guest Engagement
  • Strong Work Ethic
  • Relationship Management
  • Exceptional customer service

Certification

  • Alcohol Certification Training - 3 years

Languages

Spanish
Limited Working

Timeline

Instructional Paraprofessional

Billings Public Schools
10.2023 - Current

Server/Bar Server

Mackenzie River Pizza Co.
03.2023 - Current

Barista

The Local Berry
01.2022 - 06.2023

Bachelor of Science - Psychology

Boise State University

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Tiahna Vladic