Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tiahsja Banks

Mooringsport,LA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Representative - FEMA

ITCON
04.2023 - Current
  • Managed a large volume of incoming calls..
  • Resolved customer complaints and issues in a timely and professional manner.
  • Identified and escalated priority issues to management.
  • Participated in training and development programs to improve skills and knowledge.
  • Met or exceeded performance metrics, such as response time and customer satisfaction ratings.
  • Continuously sought opportunities to improve processes and procedures for better customer service.

Data Entry Operator

General Dynamics IT
03.2021 - 04.2023
  • Managed a large number of incoming calls.
  • Identified and resolved customer issues accurately and efficiently.
  • Provided accurate, timely, and complete information by using the right methods and tools.
  • Responded to customer inquiries relating to client services, provided appropriate solutions and alternatives, and followed up to ensure full resolution.
  • Kept detailed records of customer interactions, processing customer accounts.
  • Followed communication procedures, guidelines, and policies.

Wireless Sales Representative

T-ROC
03.2019 - 01.2021
  • Upsold customers by recommending accessories and promotions to increase revenue.
  • Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
  • Activated both contract and pre-paid wireless phones for numerous customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
  • Demonstrated proficient product knowledge to customers and provided detailed product information.
  • Accepted and processed payments and purchases for new equipment using POS system.

Education

Bachelor of Science - Accounting

Louisiana State University At Shreveport
Shreveport, LA
05.2024

Associate of Science - Business Administration

Bossier Parish Community College
Bossier City, LA
07.2021

Skills

  • Active Listening
  • Issue and Complaint Resolution
  • Speaking
  • Understanding Customer Needs
  • Computer Proficiency
  • Customer Service
  • Typing
  • Microsoft Office

Certification

Microsoft Office 365

Timeline

Customer Service Representative - FEMA

ITCON
04.2023 - Current

Data Entry Operator

General Dynamics IT
03.2021 - 04.2023

Wireless Sales Representative

T-ROC
03.2019 - 01.2021

Bachelor of Science - Accounting

Louisiana State University At Shreveport

Associate of Science - Business Administration

Bossier Parish Community College

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Tiahsja Banks