Jeanette Garza
Mission,Texas
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
16
16
years of professional experience
Work History
FEMA Disaster Assistance remote representative
Senture Connect
11.2024 - Current
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Updated job knowledge by participating in educational opportunities, reading professional publications, and maintaining personal networks.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Frequently inspected production area to verify proper equipment operation.
- Evaluated customer needs and feedback to drive product and service improvements.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Conducted regular reviews of operations and identified areas for improvement.
Nurse Supervisor
Dr. perez and associates
04.2009 - 06.2024
- Nursing abilities and supervising all nurses
- Creating schedules
- Inventory
- Follow Doctor protocols
- Salary: $15.00 USD Bi-weekly
- Hours per week: 80
- Supervisor: Marina (9566838100)
- Okay to contact this Supervisor: Yes
Education
Bachelor of Arts - American Studies
The University of Texas Rio Grande Valley
Edinburg, TX05-2023
Associate of Arts -
South Texas College
McAllen, TX05-2020
High School Diploma -
PSJA NORTH HIGH SCHOOL
Pharr, TX05-2008
Skills
- Problem resolution
- Flexible and adaptable
- Troubleshooting
- Dependable and responsible
- PPE compliance
- Self-Directed
- Software Proficiency
- Google drive
- Active listening
- Problem-solving
- Organization and time management
- Planning
- First Aid/CPR
- Task prioritization
- Multitasking
- Interpersonal communication
- Analytical
- FLUENT IN English & Spanish
- Organizational skills
- Analytical thinking
Accomplishments
- Collaborated with team of FEMA in the development of Dissaster assistance management.
Languages
English
Native or Bilingual
Timeline
FEMA Disaster Assistance remote representative
Senture Connect
11.2024 - Current
Nurse Supervisor
Dr. perez and associates
04.2009 - 06.2024
Bachelor of Arts - American Studies
The University of Texas Rio Grande Valley
Associate of Arts -
South Texas College
High School Diploma -
PSJA NORTH HIGH SCHOOL
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