TIAJUANA SMITH
Transit Employees Health & Welfare Plan
Alexandria,VA
10
years of professional experience
HR Management and Benefits Administration Strategic and analytical leader with proven achievement in enhancing efficiency through development and implementation of improved processes. Strong experience in maintaining competitive compensation and benefits by conducting market analysis and establishing competitive compensation programs. Effective communicator adept at collaborating with cross-functional departments to consistently achieve organizational vision and goals. Knowledgeable in disability/FMLA leave, case management systems, appraisal processes, budget reports, and third-party vendors.
Work History
Manager, Benefits & Eligibility
3 Years 1 Month- Ensured accuracy of benefits enrollments in BMS, providing members and health plan vendors with reliable eligibility information.
- Retiree and Medicare enrollment while collaborating with Pension team.
- Develop and maintain strong relationships with vendors, carriers and clients through effective communication and problem-solving skills.
- Assisted members and TEHW employees with benefits claim issues and plan changes, facilitating timely resolutions.
- Assists members and TEHW employees regarding benefits claim issues and plan changes.
- Performs quality checks of benefits-related data reports from carriers to correct discrepancies.
- Directed open enrollment plans in collaboration with leadership team to align with strategic goals and improve planning and preparation.
- Organized and oversaw assignments to drive operational excellence.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Benefits Specialist II
1 Year 6 Months- The Benefits and Welfare Specialist II is a senior administrative position responsible for technical work in employee benefit plan administration requiring interpretation of the plan provisions and policies and to investigate and make determinations about eligibility for Plan benefits
- Oversaw the maintenance of accurate enrollment records for all Plan carriers while leading efforts to research customer service issues and reconcile carrier Plan enrollment records.
- Processed all newly retired employees for benefits enrollment.
- Ensured accurate enrollment for Medicare benefits among eligible employees.
- Ensure proper enrollment for Medicare
- Enrolls employees with carriers and processes life status changes
- Informed MetLife and members of their eligibility and initiated payment process for all death claims, tracking all life insurance eligibility and death payments
- Identified and resolved eligibility status issues for benefit plans.
- Processes all Qualified Medical Child Support orders and ensures timely response to Child Support agency.
HR Manager
5 Years 2 Months- Oversee annual enrollment in retirement plans including Management compensation and 403(b) Plans and ongoing administration for Inc
- Collaborated with affiliated organizations to enhance program effectiveness.
- Administered competitive compensation programs through market analysis and compensation benefit surveys
- Guided supervisors and employees in understanding employee policies and benefit programs
- Conducted compliance research and reporting for government agencies, including EEO-1 reporting, PCORI fees, ACA 1095C, and 403(b) non-discrimination testing
- Managed annual performance process and six-month evaluation cycle to ensure employee development and compliance
- Key Achievements: Enhances employees’ knowledge and understanding by conducting training presentations on annual performance appraisal process and offerings during annual enrollment
- Handled all compliance reporting.
- Acted as the representative for the organization in meetings.
- Office on the National Operations Committee
Education
- Art
Skills
Benefits Administration
HRIS systems
Performance Evaluations
Benefits Communication
Microsoft Office proficiency
Organizational effectiveness
Effective team leadership
Team management
Employee training
Decision-making collaboration
Prioritization and scheduling
Team collaboration
Core Proficiencies
- Employee Development
- Benefits Management
- Team Leadership & Training
- Process Improvements
- Compensation Management
- Human Resources
- Collaborative Communications
- Performance Management
- Retirement & Pension Plans
- Problem Resolution
Timeline
Manager, Benefits & Eligibility
Transit Employees Health & Welfare Plan
08.2023 - CurrentRead More
Benefits Specialist II
Transit Employees, Health and Welfare
01.2022 - 07.2023Read More
HR Manager
VOLUNTEERS OF AMERICA, INC.
05.2016 - 07.2021Read More
Ball State University
from Art
Read More