Tiaka Silas
Byram,MS
Summary
Dynamic HR professional specializing in talent acquisition and employee development, recognized for fostering collaborative environments. Proven track record of building strong relationships across all organizational levels while effectively resolving complex issues.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Continuum Global (Medicare D)
Byram, MS
10.2024 - Current
- Guided consumers through product and service options.
- Facilitated product and service order processing.
- Recorded customer interactions and transactions with precision.
- Summarized data from customer feedback in comprehensive reports.
- Built strong customer relationships using effective communication skills.
- Updated internal databases with current account information as necessary.
Human Resources Specialist/Service Dispatcher
Minor Towing LLC
Jackson, MS
02.2021 - Current
- Ensured updated documentation of scheduling changes.
- Documented essential information in detailed daily reports.
- Matched drivers with routes that best met customer demands.
- Followed policy to maintain precise documentation.
- Analyzed records to determine compensation.
- Ensured compliance of timekeeping records with federal and state regulations.
- Supported external audit processes for compliance checks.
- Maintained accurate records of all payroll transactions.
Complaint Resolution Officer (Temp.)
Mississippi State Department Of Health
Jackson, MS
08.2024 - 11.2024
- Addressed customer complaints with professionalism and provided viable solutions.
- Conducted analysis of customer complaints to pinpoint systematic issues.
- Resolved customer complaints via phone, email or social media.
- Resolved issues through effective communication.
- Enhanced customer satisfaction through effective problem resolution.
- Maintained detailed records of customer interactions.
Dispatch Operator/ Customer Service
Transdev Transportation (Jatran)
Jackson, MS
03.2020 - 07.2022
- Compiled and delivered daily dispatch reports to management.
- Analyzed route effectiveness to improve schedules.
- Resolved customer issues promptly, ensuring smooth communication between clients and drivers.
- Recommended process improvements for operational effectiveness.
Medicaid Waiver Payroll / Garnishments
Mississippi Department of Rehabilitation Services
Madison, MS
01.2018 - 09.2021
- Oversaw extensive garnishment processing compliance with state laws.
- Maintained precise records of garnishment transactions.
- Executed detailed validations of employee records against garnishment documents, increasing accuracy in payroll adjustments.
- Facilitated bi-weekly payroll for extensive employee base.
Education
Some College (No Degree) - Business Administration And Management
Moore Career College
Jackson, MS.Skills
- Refunds processing
- Tracking complaints
- Multitasking Abilities
- Problem-solving abilities
- Customer retention
- Computer skills
- Organization and recordkeeping
- Verbal and written communication
- Product and service sales
- Phone etiquette
- Customer data confidentiality
- Administrative and office support
- Call center operations
- Microsoft office
- MS office
- Time management abilities
- Business development understanding
- Inbound call answering
Timeline
Customer Service Representative
Continuum Global (Medicare D)
10.2024 - Current
Complaint Resolution Officer (Temp.)
Mississippi State Department Of Health
08.2024 - 11.2024
Human Resources Specialist/Service Dispatcher
Minor Towing LLC
02.2021 - Current
Dispatch Operator/ Customer Service
Transdev Transportation (Jatran)
03.2020 - 07.2022
Medicaid Waiver Payroll / Garnishments
Mississippi Department of Rehabilitation Services
01.2018 - 09.2021
Some College (No Degree) - Business Administration And Management
Moore Career College
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