LISA HARRISON
CUSTOMER CARE REPRESENTATIVE
THORNTON,CO
Summary
Customer Service Representative with proven success at Timberline in high-volume call environments. Expertise in conflict resolution and CRM software led to consistent top agent status through innovative customer retention strategies. Strong communication skills and exceptional multitasking abilities drive enhanced client satisfaction.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Timberline/Express/WAS/MAI Voice/Ready Credit Corp
01.2011 - 01.2025
- Customer Service Representative in high volume call center.
- Inbound and outbound calls.
- Retention calls for top client Cox Cable Service, Problem Solving, Top agent for win back customers, suggested new tactic to persuade cancel customer.
- FCP-Failed card purchases, retrieving cards from kiosks in airports, events stadiums, amusement parks, and any venues hosting events.
- C2C-Card to Card transactions with one or multiple parties.
- MLF-Misloaded funds when not showing on customer cards, looking up options in kiosks to finding correct funding and loading cards.
Education
Certificate of Completion - Bookkeeping and Accounting
Metro Tech Community College
Omaha, NE05-1986
Skills
- Call handling (inbound and outbound)
- Customer relationship management
- Complaint handling
- Refunds processing
- Issue resolution techniques
- Conflict resolution
- Order processing and refunds
- CRM software (Zendesk and Salesforce)
- Multitasking and time management
- Verbal and written communication
- Remote work tools (Slack and MS Teams)
- Strong communication skills
- Typing speed 40 WPM
- Data entry
- Attention to detail
Volunteer Experience
Omaha Marching Phoenix - Assistant Director, Marching Band 2011 till 2017, Drill Team Assistant Director, Marching Band - Working with at risk youth, planning activities for parades, contests, and teaching life skills.
Technical Setup
- High –speed internet (200Mbps)
- Dual Monitor, noise-canceling headset
- Private, dedicated home office space
Accomplishments
Team member that won Girl's State Basketball Champions for Bryan High School Bellevue Nebraska in 1982.
References
References available upon request.
Timeline
Customer Service Representative
Timberline/Express/WAS/MAI Voice/Ready Credit Corp
01.2011 - 01.2025
Certificate of Completion - Bookkeeping and Accounting
Metro Tech Community College
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