Tiamykesha Henry
Monroe,US
Summary
Shift Leader for loves travel stop organization with more than 4 years of experience. Dedicated to providing the highest level of customer service and creating a warm and welcoming environment. Talented Shift Leader with excellent quality assurance, issue resolution and interpersonal communication skills. Highly effective at troubleshooting and supervising talented teams. Knowledge of [Software] and [Software] to a high level. Positive and friendly
Overview
2
2
years of professional experience
Work History
Warehouse
Samsung
- Turn in diary logs to inventory
- Made a decision
- Used a utility dolly and a truck ramp to move furniture and boxes
- Communicated with floor managers to determine merchandise placement
- Used hand-held scanners and daily production sheets to track movements to keep records accurate
- Moved and lifted heavy loads of merchandise using [Type] equipment.
Retention Agent
Spectrum
Charlotte, NC
06.2023 - Current
- Managed high call volume while maintaining a professional demeanor, resulting in positive feedback from customers.
- Utilized CRM systems to track interactions with customers, allowing for more personalized service in future engagements.
- Prevented potential account cancellations by addressing customer complaints effectively and efficiently.
- Conducted follow-up calls with clients after issue resolution, ensuring satisfaction and gaining repeat business.
- Initiated proactive outreach to customers at risk of cancellation, leading to increased loyalty.
- Participated in regular team meetings, contributing valuable insights for process improvement strategies.
Shift Leader
Loves Truck Stop
Pageland, Sc
04.2022 - 06.2023
- Guided both FOH and BOH employees through daily tasks and kept track of their progress throughout the day
- Maintained a safe working environment by adhering to all safety procedures, policies, and regulations
- Provided on-the-job training and delegated daily tasks and responsibilities to new employees
- Did a root cause analysis to figure out what was wrong with the product and come up with long-term solutions
- Recognized and rewarded outstanding work performance to foster a positive and collaborative customer service culture
- Worked with internal teams to improve materials handling, production, and shipping operations
- Customers were notified of upcoming sales events and promotions
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
- Checked incoming materials for quality and compliance with established product specifications on a regular basis.
Education
Associate of Science -
Midlands Technical College - Airport Campus
West Columbia, SC01.2025
High School -
Newberry High School
Newberry, SC01.2019
Skills
- Retail sales
- Telemarketing expertise
- Stocking
- Quick learner
- Skilled problem solver
- Key holder experience
- Team oversight
- Safety processes and procedures
- Sale expertise
- Data entry
- People-oriented
- Client service
- Upselling techniques
- Cash Handling
Timeline
Retention Agent
Spectrum
06.2023 - Current
Shift Leader
Loves Truck Stop
04.2022 - 06.2023
Warehouse
Samsung
Associate of Science -
Midlands Technical College - Airport Campus
High School -
Newberry High School