Tiana Alexander
Austin
Summary
Proactive worker who excels in customer service, with an avid interest in gaining experience in a multitude of fields. Seeking a role that will bring new knowledge and expertise, as well as strengthen current capabilities. Bringing creativity, strong communication, and problem-solving skills to advance in a dynamic environment.
Overview
5
5
years of professional experience
Work History
Adoption Counselor
Austin Humane Society
Austin, TX
11.2024 - Current
- Assist potential adopters as they search for an addition to the family by providing guidance, relaying medical and behavioral history, and processing adoptions and payments.
- Completion of receptionist work, such as welcoming and directing guests, answering and returning phone calls, scheduling appointments, filing paperwork, responding to emails, and finalizing reports.
- Daily performance of physical tasks including cleaning pet areas, lifting and transporting packages, and sorting donations.
- Act as bridge of communication between adopters and the remaining departments in the shelter, particularly the clinic.
- Establish relationships and connections with pets and community members through supplying resources to vulnerable populations.
Student Manager
40 Acres Catering
Austin, TX
09.2021 - 12.2024
- Allocated tasks to students, collected equipment for events, and transported team members and equipment to event sites.
- Set and ran events without managerial supervision, and worked closely with students, supervisors, and clients to ensure that events ran smoothly.
- Maintained clean and secure workspaces, and served food and drinks with respect for dietary restrictions.
- Gained experience in money handling and registers, particularly in connection with bartending.
- Trained new employees on catering operations and customer service protocols.
- Excelled in communication, multitasking, adaptability, collaboration, and leadership.
Education
Bachelor of Arts - Sociology
The University of Texas At Austin
Austin, TX12.2024
Skills
- Microsoft Office Suite
- Customer Service
- Multitasking
- Time Management
- Leadership
- Reliability
- Adaptability
- Verbal and written communication
- Problem-solving
Timeline
Adoption Counselor
Austin Humane Society
11.2024 - Current
Student Manager
40 Acres Catering
09.2021 - 12.2024
Bachelor of Arts - Sociology
The University of Texas At Austin