Tiana Brown
New Albany,IN
Summary
Accomplished bartender with 8 years of experience in high-volume environments. Expertise in craft cocktail preparation, POS systems, and cash handling, complemented by strong leadership skills gained as a restaurant manager and U.S. Marine. Demonstrates exceptional multitasking, delegation, and conflict resolution abilities, ensuring efficient service and a positive guest experience.
Overview
1
1
Certification
15
15
years of professional experience
Work History
LPN
Eastway Health and Rehabilitation
12.2023 - Current
- Delivered attentive, professional care while effectively managing multiple responsibilities in fast-paced environment.
- Rapidly assess situations, prioritize needs, and respond appropriately to changing circumstances.
- Communicate effectively with patients, families, coworkers, and interdisciplinary teams.
- Ensured accurate documentation and adherence to established safety and healthcare protocols.
- Demonstrate discretion, professionalism, teamwork, and composure during challenging situations.
- Coordinated competing priorities while maintaining attention to detail and quality of service.
Bartender
Sports & Social Club
11.2024 - 08.2026
- Delivered efficient, personable bartending service in high-volume sports and entertainment environment, enhancing guest experience.
- Managed multiple guest orders simultaneously while maintaining speed, accuracy, and a positive attitude.
- Managed multiple guest orders simultaneously, ensuring prompt service and satisfaction during peak hours.
- Maintained a clean, organized, and properly stocked bar throughout service.
- Operated POS systems and handled cash and credit transactions accurately.
- Cultivated strong guest relationships through attentive and professional customer service, fostering loyalty and repeat business.
- Worked effectively with servers, bartenders, kitchen staff, and management to ensure smooth operations.
- Remained calm and professional during high-pressure situations and assisted with guest concerns and de-escalation.
Bartender
Chuy’s
01.2019 - 01.2024
- Provided efficient high-volume bartending to enhance guest experience. with focus on speed, accuracy, and guest satisfaction.
- Delivered friendly, consistent service while managing busy shifts.
- Ensured bar cleanliness and managed inventory to support smooth service flow.
- Provided friendly, consistent service while effectively managing busy shifts.
Bartender
Hooters
01.2017 - 01.2019
- Provided attentive and energetic bartending service in a fast-paced restaurant environment.
- Prepared cocktails and beverages while managing multiple guest orders.
- Managed POS systems and processed cash and credit transactions accurately.
- Ensured clean, organized, and well-stocked bar to enhance guest experience.
- Operated POS systems and handled cash and credit transactions.
- Collaborated with team during high-volume shifts to deliver efficient service.
Assistant Manager / General Manager
Jimmy John’s
01.2015 - 01.2017
- Progressed into management through strong performance, leadership, and operational knowledge.
- Managed customer concerns, resolving conflicts to improve customer satisfaction.
- Supervised employees, delegating responsibilities to enhance daily operations.
- Trained and supported staff in customer service, food safety, and company procedures.
- Managed inventory tracking procedures to ensure stock accuracy., cash handling, scheduling, and opening/closing procedures.
- Assisted with inventory, cash handling, scheduling, and opening/closing procedures.
Shift Lead / Head Cook / Stand-in Manager
Panda Express
01.2014 - 01.2016
- Advanced to leadership roles through consistent reliability, high performance, and effective operations management.
- Supervised team members and delegated tasks during peak shifts to optimize workflow.
- Ensured operational continuity by overseeing staff and processes. and maintained smooth restaurant operations.
- Trained employees on customer service, food preparation, safety, and operational procedures.
- Assisted with inventory, cash handling, opening and closing duties, and daily operations.
1391 Bulk Fuel Specialist
United States Marine Corps
01.2012 - 01.2014
- Oversaw bulk fuel operations for military vehicles and equipment for military vehicles and equipment.
- Conducted routine inspections of fuel storage tanks and distribution systems.
- Ensured compliance with safety regulations and environmental standards.
- Executed strict procedures and protocols under pressure to ensure operational integrity.
- Exhibited reliability and adaptability while maintaining composure during challenging situations.
- Developed strong communication, problem-solving, and crisis-management abilities.
- Cultivated discipline, teamwork, accountability, and leadership in a high-pressure environment.
Education
North Harrison High School
Ramsey, INLicense Practical Nurse - Nursing
MedQuest
Skills
- Rapid Assessment & Anticipation
- Crisis Management & De-escalation
- Adherence to Safety & Service Protocols
- Customer Service & Guest Relations
- High-Volume Bartending
- POS Systems & Cash Handling
- Multitasking
- Interdisciplinary Collaboration
- Working Under Pressure
- Leadership & Staff Training
- Conflict resolution strategies
- Sales and product knowledge
- Craft Cocktail Mixology
Certification
- Licensed Practical Nurse (LPN)
- ServSafe Certified
- CPR Certified
Timeline
Bartender
Sports & Social Club
11.2024 - 08.2026
LPN
Eastway Health and Rehabilitation
12.2023 - Current
Bartender
Chuy’s
01.2019 - 01.2024
Bartender
Hooters
01.2017 - 01.2019
Assistant Manager / General Manager
Jimmy John’s
01.2015 - 01.2017
Shift Lead / Head Cook / Stand-in Manager
Panda Express
01.2014 - 01.2016
1391 Bulk Fuel Specialist
United States Marine Corps
01.2012 - 01.2014
North Harrison High School
License Practical Nurse - Nursing
MedQuest