Tiana Bruce
Queens,NY
Summary
Dynamic professional with a strong track record at Circle K and Walgreens. Recognized for problem-solving abilities that enhance customer experience and improve team performance. Experienced in training and mentoring staff while maintaining high operational standards.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager
Circle K
06.2022 - 01.2025
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Shift Manager
Walgreens
04.2017 - 12.2021
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Kitchen Manager
McDonalds
12.2013 - 04.2017
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
Education
High School Diploma -
ENY/EBC H.s For Public Safety & Law
Brooklyn06-2011
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
Timeline
Assistant Store Manager
Circle K
06.2022 - 01.2025
Shift Manager
Walgreens
04.2017 - 12.2021
Kitchen Manager
McDonalds
12.2013 - 04.2017
High School Diploma -
ENY/EBC H.s For Public Safety & Law
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