Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tiana Burns

Santa Rosa,CA

Summary

Passionate and empathetic Member Service Representative with 10 years of retail experience. Current Sonoma State University student seeking a full-time position while completing higher education. Skillful in task prioritization, communication, and time management.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Member Relationship Specialist

Redwood Credit Union
07.2023 - Current
  • Establish member relationships and practice empathy.
  • Determine members needs and recommend products or services to best match those needs.
  • Obtain member information to complete loan applications and collaborate with lending department to ensure accuracy.
  • Identify cross-selling opportunities.
  • Greet callers and respond promptly to member inquiries.
  • Collaborate with branch team members to achieve sales targets and improve overall branch performance.

Member Service Associate

Redwood Credit Union
08.2021 - 07.2023
  • Process cash, check, and account transactions.
  • Balance cash drawer daily and resolve any discrepancies.
  • Ensure confidentiality and safeguarding member information.
  • Cross-sell RCU Investment Services, Insurance Services and Auto Services
  • Connect members with the appropriate department(s) depending on their needs.

Key Carrier

Lucky Supermarkets
06.2018 - 07.2021
  • Support the opening and closing of store and demonstrate leadership and punctuality.
  • Anticipate customer needs, providing them with excellent customer service.
  • Delegate work to staff and handle customer inquiries and complaints.
  • Balance registers and safe prior to closing.
  • Proactively staying informed about Lucky's latest sales offerings and signing customers up for Lucky's loyalty program.
  • Enhance inventory accuracy by conducting regular audits.

Multi-Purpose Clerk

Lucky Supermarkets
04.2014 - 06.2018
  • Assist the Dairy and GM department heads with ordering, facing shelves, and breaking down delivery loads.
  • Operate bailor and hand pallet jacks.
  • Keep a clean, organized inventory and create displays highlighting seasonal items.
  • Happily guide customers daily by helping them find their desired products.
  • Collect cash, and issue returns and exchanges to ensure seamless and accurate cash flow.
  • Maintain smooth check out process by replenishing bags, sanitizing check out stations and equipment, and practicing food safety.

Education

Bachelor of Science - Business Administration - Finance Concentration

Sonoma State University
12.2025

Associate of Arts - Social And Behavioral Sciences

Santa Rosa Junior College

Associate of Science - Natural Sciences

Santa Rosa Junior College

High School Diploma -

Maria Carrillo High School
Santa Rosa, CA

Skills

  • Organized and meticulous attention to detail
  • Ability to listen, and communicate effectively
  • Experience with Microsoft Word and Excel
  • Adaptable to changing situations
  • Self-motivated
  • Punctual
  • Ability to prioritize and deliver quality and timely results

Certification

Received recognition for exemplary performance from team members via a quarterly award.

Timeline

Member Relationship Specialist

Redwood Credit Union
07.2023 - Current

Member Service Associate

Redwood Credit Union
08.2021 - 07.2023

Key Carrier

Lucky Supermarkets
06.2018 - 07.2021

Multi-Purpose Clerk

Lucky Supermarkets
04.2014 - 06.2018

Bachelor of Science - Business Administration - Finance Concentration

Sonoma State University

Associate of Arts - Social And Behavioral Sciences

Santa Rosa Junior College

Associate of Science - Natural Sciences

Santa Rosa Junior College

High School Diploma -

Maria Carrillo High School

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