TIANA CRUZ
9124 Bristol Plaza Way Elk Grove,CA
Summary
Flexible hard worker ready to learn and contribute to team success.
Goal-driven service manager establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Maintains high-quality service repairs and minimizes comebacks. Communicative and team player oriented with skills in coaching and task delegation.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Reliable Production Operator with experience in various manufacturing environments. Skilled in operating machinery, performing quality control checks, and maintaining workplace safety standards. Strengths include troubleshooting technical issues, adapting to new technology, and fostering productive team dynamics. Previous roles have led to improved operational efficiency and production accuracy.
Overview
14
14
years of professional experience
Work History
Service Manager
Chipotle Mexican Grill
Elk Grove, CA
08.2022 - Current
- Trained new employees on the use of customer relationship management software systems.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Resolved customer complaints requiring management-level escalation.
- Assigned work and monitored performance of project personnel.
- Complied with all company policies regarding health and safety regulations while working on the manufacturing floor.
- Work with heavy machinery/troubleshooting to keep machines running.
Cashier/Customer Service Associate
Walmart
Elk Grove, CA
08.2011 - 03.2014
- Learned roles of other departments to provide coverage and keep store operational.
- Processed refunds for worn, damaged and broken merchandise.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Education
High School Diploma -
Community Callaborative Charter
North Highlands, CA06.2011
Skills
- Customer Service
- Detail-Oriented
- Serv Safe Certified
- Inventoring
- Employee Training
- Time Management
- Employee Supervision
- Waste Control
- Documentation and Reporting
- Workplace Saftey
- Quality Control
- Quality Assurance
- 3 Years Manufactureing Experience
- Heavy machinery troubleshooting
- Efficient cleaning
- Chemical handling
- Sanitation practices
- Housekeeping
Timeline
Service Manager
Chipotle Mexican Grill
08.2022 - Current
Cashier/Customer Service Associate
Walmart
08.2011 - 03.2014
High School Diploma -
Community Callaborative Charter