Tiana C. Vega
Yonkers
Summary
Experienced with managing warranty claims and ensuring compliance with company policies. Utilizes strong organizational skills to maintain accurate records and streamline processes. Knowledge of effective communication and problem-solving techniques to enhance customer satisfaction and support team collaboration.
Overview
12
12
years of professional experience
Work History
Warranty Administrator
Eastchester Chrysler Jeep Dodge Ram
06.2022 - Current
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
Receptionist
Victory Mitsubishi
02.2022 - 06.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
Instructor at Middle School
Harlem Center For Education
06.2019 - 11.2021
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Boosted student performance by providing individualized support and targeted feedback.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
- Promoted classroom safety, collaboration, and best practices.
Assistant
Managed by Q
04.2017 - 06.2019
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Assisted manager in all aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
Receptionist
Jackson Hewitt
01.2013 - 05.2015
- Uphold pick up and drop off of voided forms
- Hand out checks and payments to employees as well as customers
- Answered informative questions about pricing and promotions as well as performing office duties
- Assist account managers and supervisors in meetings
- Exceptional data organization when handling assets
Education
High School Diploma -
Theodore Roosevelt High School
500 E Fordham Rd, Bronx, Ny 1045806-2007
Skills
- Claims processing
- Data entry
- Warranty administration
- Customer service
- Document management
- Record keeping
- Technical troubleshooting
Timeline
Warranty Administrator
Eastchester Chrysler Jeep Dodge Ram
06.2022 - Current
Receptionist
Victory Mitsubishi
02.2022 - 06.2022
Instructor at Middle School
Harlem Center For Education
06.2019 - 11.2021
Assistant
Managed by Q
04.2017 - 06.2019
Receptionist
Jackson Hewitt
01.2013 - 05.2015
High School Diploma -
Theodore Roosevelt High School
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