Tiana Dinkins
Huntersville,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking employee enthusiastic about learning new opportunities and contribute to group success.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Market Delivery Support Specialist
Lowes Distribution Center
5600 David Cox Road
07.2020 - Current
- Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
- Reduced delivery errors by double-checking orders and verifying addresses prior to departure.
- Resolved customer inquiries promptly, directing them to the appropriate department when necessary.
- Kept customers informed of any delays or issues with their deliveries, offering solutions when possible.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
Market Delivery Inventory Specialist
Lowes Distribution Center
5600 David Cox Rd
06.2021 - 09.2023
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Streamlined warehouse organization for improved efficiency in locating items and fulfilling orders.
- Reduced stock shortages by closely monitoring inventory levels and promptly ordering necessary supplies.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Trained new Claims Representatives on company policies, procedures, and software systems, improving overall team productivity.
- Streamlined documentation processes through digitization efforts, reducing paperwork while maintaining data accuracy and security.
- Analyzed and addressed escalated claims to resolve issues quickly.
- Updated claims system to track claim status and provide relevant information to other department.
- Followed up with customers on unresolved issues.
- Maintained accurate and up-to-date records of claim information for future reference.
- Negotiated claim settlements with claimants with third party to resolve claims efficiently and fairly.
Head Cashier Supervisor
Lowes Home Improvement
06.2015 - 07.2020
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Quickly and accurately counted drawers at start and end of each shift.
- Monitored areas for security issues and safety hazards.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Met coverage demands by setting effective work schedules and breaks, and effectively delegating assignments.
- Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Installed Sales Coordinator
Lowes Home Improvement
06.2014 - 06.2015
- Upsold installation deals with household appliances.
- Coordinated installations reviews and completion of related paperwork.
- Prepared materials and staged items for installer pickup.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Prepared quotes for new products and services and composed budgets.
Cashier
Lowes Home Improvment
03.2013 - 06.2014
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
Assistant Store Manager
Subway
06.2010 - 03.2014
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
Education
High School Diploma -
East Anchorage High School
Anchorage Ak05.2012
Skills
- Computer Proficiency
- Administrative and Office Support
- Multitasking and Prioritization
- Issue and Complaint Resolution
- De-escalation Techniques
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Excellent Attention to Detail
- Reliable
Certification
Core Value Award
XDT#3302 Achieved Winning Together
Subway Sandwich Artist Of The Year
Timeline
Market Delivery Inventory Specialist
Lowes Distribution Center
06.2021 - 09.2023
Market Delivery Support Specialist
Lowes Distribution Center
07.2020 - Current
Head Cashier Supervisor
Lowes Home Improvement
06.2015 - 07.2020
Installed Sales Coordinator
Lowes Home Improvement
06.2014 - 06.2015
Cashier
Lowes Home Improvment
03.2013 - 06.2014
Assistant Store Manager
Subway
06.2010 - 03.2014
High School Diploma -
East Anchorage High School