Tiana Folcarelli
Pawtucket,RI
Summary
Accomplished industry leader offering many years of
Professional managerial experience with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
20
20
years of professional experience
Work History
General Manager/Restaurant Training Manager
Wendy’s Company
01.2006 - Current
- Directed daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delivered exceptional customer experiences in fast paced environments through hands-on leadership of associates and managers.
- Administered employee discipline through verbal and written warnings.
- Trained employees on duties, policies and procedures.
- Ensured compliance with local health department regulations regarding food safety standards.
- Guided management and supervisory staff to promote smooth operations.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Created schedules and monitored payroll to remain within budget.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recognized by management for providing exceptional customer service.
- Conducted performance reviews with all restaurant employees to identify areas of improvement.
- Reported progress against planned activities to secure management support and achieve objectives.
- Coordinated with managers to identify skill or knowledge gaps and implement training need
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
- Provided ongoing coaching support for employees during their transition period from initial hire through full-time employment status.
- Monitored and evaluated employee progress throughout the training process.
Education
Food safety manager certificate - Serv-Safe Food Course
RI Health Dept.
No Degree - Real Estate
Rhode Island Association of Realtors
Providence, RI04-2024
High School Diploma -
Providence Skills
Providence, RIWork Readiness Training - Certificate of Completion
Providence Skills Center
Providence, RI01.2013
Skills
- Employee training
- Coaching support
- Staff training and development
- Expense control
- Adaptability
- Leader
- Efficient multi-tasker
- Business strategy
- Visionary leadership
- Employee development
- Quality assurance
- Performance metrics
- Budget management
- Problem resolution
Honors And Distinctions
- Received A level operations 3 consecutive years
- Top 5 EBITA store
- Received top GM award
- Developed 20+ managers
Summary Of Skill Qualifications
- Outstanding ability to understand others needs and offer solutions
- Experienced in developing and maintaining strong relationships with customers and employees
- Creative problem solver who quickly adapts to changing demands
- Enjoy working in a fast paced environment
Timeline
General Manager/Restaurant Training Manager
Wendy’s Company
01.2006 - Current
Work Readiness Training - Certificate of Completion
Providence Skills Center
Food safety manager certificate - Serv-Safe Food Course
RI Health Dept.
No Degree - Real Estate
Rhode Island Association of Realtors
High School Diploma -
Providence Skills