Tiana Garcia
Jersey City,NJ
Summary
Accomplished Manager successful orchestrating operations and leading employees. Robust background encompassing problem resolution, business development and customer relations. Thrives in competitive markets with unsurpassed drive, passion and commitment to exceeding expectations in customer satisfaction, revenue and cost controls.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
11
11
years of professional experience
Work History
Lead Assistant
The Station Hoboken
Hoboken, NJ
02.2024 - Current
- Managed inventory and supplies to ensure materials were available when needed.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Completed day-to-day duties accurately and efficiently.
- Managed weekly inventory of cannabis products and supplies.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Ensured compliance with all state regulations regarding the sale of cannabis products.
- Organized monthly staff meetings to discuss performance metrics and customer feedback.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Acted as subject matter expert to present partner brands at retail, events and within cannabis industry and community.
- Trained new budtenders on proper customer service, product knowledge, and store policies and procedures.
- Identified opportunities for cross-selling additional items based on customer preferences or purchase history information provided by POS system.
- Researched new products, strains and trends as well as important law changes regarding dispensaries.
- Handled returns and exchanges according to company policies.
- Conducted daily sales reports to track progress against goals.
- Analyzed customer feedback surveys to identify areas of improvement within the store.
- Created promotional materials such as flyers, posters, banners. to advertise sales events or new products.
- Assisted with stocking shelves with new merchandise when it arrives at the store.
- Handled complaints in a professional manner while providing solutions that are beneficial for both the customer and business.
- Created reports summarizing sales data, inventory levels, and other key metrics.
BudTender
Ript Dispensary
Jersey
08.2023 - Current
- Interacting with customers in a warm and professional way
- Answering people's questions on different strains, ways to consume cannabis, and tools (e.g., pipe, vaporizer)
- Verifying medical ids or age identification
- Ensuring the floor is stocked and maintaining awareness of the inventory
- Maintaining knowledge consistent with the current research on which products may help specific ailments (e.g., chronic pain, anxiety)
- Keeping the dispensary website up to date with the latest products
- Ensuring you are aware of current cannabis-related legal restrictions
- Weighing, packaging, and distributing product
Admin
Carlos Bakery
Jersey City
07.2021 - 09.2022
- Answer and direct phone calls
- Organize and schedule appointments and meetings
- Maintain contact lists
- Produce and distribute correspondence memos, letters, faxes, and forms
- Assist in the preparation of regularly scheduled reports
- Develop and maintain a filing system
- Order office supplies
- Submit and reconcile expense reports
- Provide general support to visitors
- Provide information by answering questions and requests
- Prepare and monitor invoices
- Maintain supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies
- Carry out administrative duties such as filing, typing, copying, binding, scanning, etc
- Coordinate office procedures
- Resolve administrative problems
- Receive, sort, and distribute the mail
- Oversee and supervise the work of junior staff
- Maintain up-to-date employee holiday records
- Greet and assist visitors to the officers
Manager
Crunch Fitness
Hoboken
12.2017 - 04.2020
- Manage the daily operations of the gym
- Hire, train, and supervise gym staff, including fitness instructors and personal trainers
- Coordinate and manage the gym's fitness class schedule
- Maintain high levels of member satisfaction by resolving any issues and ensuring a positive gym environment
- Manage the gym's budget, ensuring that all financial targets are met
- Maintain a safe and clean gym environment in accordance with health and safety regulations
- Promote and market the gym, working to attract and retain members
- Oversee the sale of gym memberships and products
- Regularly report to upper management, providing updates on the gym's operations and performance
Customer Service Representatives
Jimmy Jazz Ecommerce
, Secaucus
07.2016 - 12.2017
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Floor Lead
Footlocker
07.2014 - 06.2016
- Inspire, and motivate your team to drive sales that deliver exceptional customer service
- Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
- Delivering sales, customer experience, merchandising, visual, and operational expectations
- Maintaining personal and productivity goals
- Uphold the quality and productivity of every aspect of your store
- Act as a partner between customers, sales associates, Assistant Manager and the Store Manager
- Ability to learn and share expertise of products and trends to meet customer's needs
- Maintains an awareness of all product knowledge, and current or upcoming product / trends
- Contributes to a positive and inclusive work environment
Education
Bachelor of Science - Business Administration of Cannabis Studies
Hudson County Community College
Jersey City, NJ01.2025
Associate of Science - Baking And Pastry Art
Hudson County Community College
Jersey City06-2022
Skills
- Meeting facilitation
- Scheduling expertise
- Training and mentoring
- Staff development
- Office administration
- Sales support
- Relationship building
- Positive and professional
- Fast learner
- Flexibility and adaptability
Timeline
Lead Assistant
The Station Hoboken
02.2024 - Current
BudTender
Ript Dispensary
08.2023 - Current
Admin
Carlos Bakery
07.2021 - 09.2022
Manager
Crunch Fitness
12.2017 - 04.2020
Customer Service Representatives
Jimmy Jazz Ecommerce
07.2016 - 12.2017
Floor Lead
Footlocker
07.2014 - 06.2016
Bachelor of Science - Business Administration of Cannabis Studies
Hudson County Community College
Associate of Science - Baking And Pastry Art
Hudson County Community College