Tiana Grant
Oakley,CA
Summary
Licensed Pharmacy Technician with hands-on experience processing prescriptions, preparing labels, and supporting pharmacists with medication dispensing. Demonstrated accuracy in insurance claims and adherence to HIPAA, FDA, and pharmacy compliance requirements. Skilled in inventory control and patient communication.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Licensed Pharmacy Technician
CVS
04.2026 - Current
- Calculated dosages, filled prescriptions, and prepared prescription labels with strong accuracy.
- Processed prescription orders accurately while following state and federal regulations.
- Assisted pharmacists with medication preparation and dispensing to enhance workflow efficiency.
- Applied safety procedures to support compliance with health regulations and patient safety.
- Collaborated with healthcare providers to resolve medication-related issues and enhance patient outcomes.
- Responded to incoming calls, providing assistance to customers and healthcare providers with inquiries.
- Restocked medications on shelves to ensure availability for patients., labeled, and inventoried medications to maintain accurate records.
- Resolved customer inquiries by providing assistance with orders and locating items. customer concerns in person and by phone by helping with orders, system navigation, and item location.
Registered Behavior Technician
Kadiant
08.2024 - 01.2026
- Delivered one-on-one therapy to clients in diverse environments, enhancing individualized care.
- Reinforced positive behaviors while implementing strategies to decrease maladaptive behaviors effectively.
- Supported development of communication, social, and play skills using ABA techniques.
- Documented detailed session notes for each client interaction, ensuring accurate tracking of progress.
- Intervened with challenging behaviors by reinforcing therapeutic alternatives and coping skills.
- Maintained detailed session notes and documentation for each client interaction.
Clerk – Experienced Level (Temorary)
Apple One
07.2025 - 01.2026
- Managed multiple priorities to ensure timely completion of credentialing tasks for numerous providers.
- Reviewed provider files to ensure required documents remained current and compliant with regulations.
- Processed provider contracts and kept records accurate in line with organizational standards.
- Worked with healthcare providers to fix documentation differences and keep records complete.
- Compiled and submitted credentialing reports for management review, ensuring accuracy and completeness.
- Responded to provider inquiries quickly and supported high customer satisfaction.
- Trained new clerks on company procedures and software tools, supporting smooth team integration.
- Maintained filing system and organized customer documents for quick information retrieval.
Service Coordinator
National Automobile Club
05.2023 - 12.2024
- Coordinated scheduling for roadside assistance, enhancing resource allocation and reducing response times.
- Maintained accurate records of service activities, promoting effective communication between clients and technicians.
- Handled customer complaints and issues, improving satisfaction and fostering loyalty.
Administrative Assistant II (Temporary for Kaiser)
People 20
09.2019 - 09.2021
- Prepared presentations and performance reports for management meetings.
- Collaborated with cross-functional teams to streamline data management processes.
- Secured confidential customer and performance data through rigorous handling practices.
- Prepared and sent internal communications and departmental updates.
- Reviewed marketing and sales data for accuracy and consistency.
Administrative Assistant
Blue Shield of California
08.2016 - 04.2019
- Provided prompt support for members, resolving issues efficiently to enhance member satisfaction.
- Assisted members with claims, billing questions, and enrollment steps to streamline processes.
- Supported small and large group insurance operations and administration tasks.
- Prepared and processed insurance forms and member correspondence.
- Kept accurate records of member contacts and case outcomes.
- Exceeded performance goals and maintained strong customer satisfaction ratings.
- Managed confidential files and records using secure administrative procedures.
- Routed documents and approvals through internal Blue Shield workflows.
- Answered phone calls and emails to deliver information effectively, improving communication with members.
Education
Certified Pharmacy Technician -
PTCB
Associate of Science - Psychology
Diablo Valley College
Pleasant Hill, CAAssociate of Science - Business
Diablo Valley College
Pleasant Hill, CASkills
- Data management skills
Conflict resolution techniques
Proficient in Microsoft Excel
Attention and quality enhancement - Prescription processing
- Medication dispensing
- Medication safety
- Regulatory compliance
- Inventory management
- Patient communication
- Electronic health records
- FDA and HIPAA compliance
- Insurance verification
- Insurance billing
- Drug interaction awareness
- Pharmacy software proficiency
- Point of sale systems proficiency
- Dosage form preparation
- Drug utilization review
Certification
- Licensed Pharmacy Technician
Timeline
Licensed Pharmacy Technician
CVS
04.2026 - Current
Clerk – Experienced Level (Temorary)
Apple One
07.2025 - 01.2026
Registered Behavior Technician
Kadiant
08.2024 - 01.2026
Service Coordinator
National Automobile Club
05.2023 - 12.2024
Administrative Assistant II (Temporary for Kaiser)
People 20
09.2019 - 09.2021
Administrative Assistant
Blue Shield of California
08.2016 - 04.2019
Certified Pharmacy Technician -
PTCB
Associate of Science - Psychology
Diablo Valley College
Associate of Science - Business
Diablo Valley College